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thank you for your suggestions. I did all of these but no positive outcome yet. =(

Baka po OVL din ang store nyo. Yan din po ang concern ko

I have the same concern. Check nyo ang inyong OVL status. then makikita nyo dun ang reason why and up to when bago ma-lift. Up to now, waiting pa din ako ng lifting ng OVL... past 14 days na, every Monday daw kasi.

Thank you for your suggestion. I did offer them discount voucher for a review. Wala pa din. =( 

Thank you. I already used the CEM and also offered discount voucher for a review. Wala pa din. =(


Napansin ko po sa mga stores ko na bihira mag open ng messages ang mga buyers and magbigay ng reviews. Kaya nagkakawarning. Even if padalhan ng messages and updates on status of their parcels. Baka merong makapag share kung ano pa pwedeng gawin. salamat

How to encourage buyers to give reviews

- How long does the OVL penalty? Dec 27 yung cancelation and its January 13 na, hanggang ngayon may OVL pa din. Also, di ba reset at midnight, but today, past 7am na di pa din nag reset.

OVL  - How long is the OVL penalty?

Freebies + use of the chat feature ang combo na gamit ko to get reviews. :) Always say thank you to your buyers then ask for a product review.

good day seller,In order to have good reviews, pack and deliver your parcel on time and have good packaging of your parcel to achieve buyers satisfaction...

Hi <a target="_blank" rel="noopener noreferrer nofollow" href="https://community.lazada.com.ph/contributor/493-3kc">********493</a>, Good day Seller! Aligned with your concern po, may we suggest CEM a feature of the Lazada Seller Center. This is a feature po that sends push notifications po to your customer that might help you to reach out to your customers. To know more about CEM, you can access this link below:<a target="_blank" rel="noopener noreferrer nofollow" href="https://sellercenter.lazada.com.my/seller/helpcenter/customer-engagement-management-cem-tool-12616.html">https://sellercenter.lazada.com.my/seller/helpcenter/customer-engagement-management-cem-tool-12616.html</a>Through CEM, it would be possible po to send an automatic reminder to your seller about giving a review po. Hope it helps Seller! Happy Selling!

********493

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