What is LISA's Smart Answer feature?

Why can't I join a campaign?

What is Package Not Ready?

How do I change my shipping option to Delivered By Lazada?

What is the size chart feature on LISA?

Hello po. <a data-type="mention" class="mention" data-id="670225d0-a672-4df9-a9a9-4c70b0386e8b" href="/contributor/margiebenosa-6k5">@MARGIEBENOSA</a> UUlitin ko po yung mga tanong para po mas malinaw nyong masagot.1 Vouchers: There are different kinds of vouchers. Ang tanong ko po pwede bang mag create or mag bigay ng vouchers sa mga taong "nag leave ng review sa store namin" eto yung mga vouchers na hindi mo makikita sa tindahan ko, hindi available sa lahat. Otherwise if I gave people vouchers that can be seen and collected at my store it defeats the purpose of my customers feeling rewarded dahil available sa lahat yung vouchers. Yung store follower voucher po kasi na sinasabi nyo is basically from the name itself pag nag follow sa store. Eh paano kung follower mo na sya at nagamit na nya yung store follower voucher at bumili uli sya sa store?2 Review Reminder Tab - Sa CEM po walang ko nakikita na pwede ka mag send ng messages sa lahat ng customer mo to review. Ang meron lang ay Store new Customers, Customers with Items to Cart, Customers with unpaid orders, Customers with Items in Whislist. I think outdated na yang nasa link na binigay nyo. Pag nag scroll down ka makikita mo yung engamenet tools. Isa na dun yung review tools pag nag click ka dun dito ang punta mo HOME&gt;ORDERS&gt;MANAGE REVIEWS kung nandyan na ko sa tab na yan uulitin ko ang mga tanong sa itaas.1 Does it automatically send messages to customers?2 When does it send messages to the customers? Is there a fixed day or date?3 Is there a way to track which customers they've sent it to?

<a data-type="mention" class="mention" data-id="670225d0-a672-4df9-a9a9-4c70b0386e8b" href="/contributor/margiebenosa-6k5">@MARGIEBENOSA</a>I don't understand po why CEM is involved here where in the first place my question was the reviews tab button which you can find by going here Home-Orders-Reviews-Reviews Reminder. You said: "To summarize the answers with your questions po, it does not automatically send messages since you are the one who will proactively reach out to the buyers/followers depending on the scenarios of CEM." However, according po sa alam natin, walang review reminder sa apat na choices which are Store new Customers, Customers with Items to Cart Customers with unpaid orders, Customers with Items in Wishlist. So how can I send a review invitation to these customers kung wala naman sya sa pagpipiliian?Clearly wala po review reminder sa CEM. Uulitin ko po ang tanong about sa "Review Reminder" which you can find by going here Home-Orders-Reviews-Reviews Reminder. Here they are:1 Does it automatically send messages to customers?2 When does it send messages to the customers? Is there a fixed day or date?3 Is there a way to track which customers they've sent it to?

<a data-type="mention" class="mention" data-id="57302fd3-ea50-4957-b05d-36f9194b47b3" href="/contributor/egg-exciting-gifts-goodies-1gq2">@egg (exciting gifts &amp; goodies)</a>what is next po pag nandyan na ko sa page na yan? Pwede po ba nyo masabi ang step by step procedure? salamat po.

<a data-type="mention" class="mention" data-id="670225d0-a672-4df9-a9a9-4c70b0386e8b" href="/contributor/margiebenosa-6k5">@MARGIEBENOSA</a><a data-type="mention" class="mention" data-id="57302fd3-ea50-4957-b05d-36f9194b47b3" href="/contributor/egg-exciting-gifts-goodies-1gq2">@egg (exciting gifts &amp; goodies)</a> Thank you po sa inyo. So Kailangan ko pala I click yung tab ng "Purchased Buyers" sa CEM para lumabas yung ibang options. Have a great day guys!

Tanong ko lang po new seller po ako nag try ako mag flash sale just today March 6 2022, however nag tataka ko kung bakit walang benta kasi kahit walang flash sale mabenta yung isa kong item. Pang check ko sa lazada website. naka lagay Out of Stock, 9 out of 10 items ang Out of Stock na naka flash sale. Bakit po kaya? Nangyari na po ba ito sa inyo? Salamat sa sasagot. I made sure naman na deep yung inventories na ilalagay duon plus hindi papayag si lazada na mag lagay ng OS items. Thanks sa sasagot.

Out of Stock During Flash Sale

Good evening, I'm a dropshipper and connected with a dropshipping company and there are many stores under this dropshipping company. My question is: Does the OVL apply to the dropshipping company or to my store only? Secondly why do I have an OVL alert if my cancellation rate is 0% and How will it affect any campaign that I will join just in case I have OVL. Thank you.

OVL Question about dropshipping

Good day! I have Seller Free Shipping capped at 50 when the order value reaches 999. There is a program now called "FREE SHIPPING MAX PROGRAM FOR EXCLUSIVE SELLERS". My question is: Can I join this program together with my seller free shipping? If yes which one will apply when customers buy? Or should I deactivate my Seller free shipping and join this program?. What is your recommendation? Thanks

Free shipping Max Vs Seller Free Shipping

Good day! My store was tagged today as violating IPR and given 1 point but I don't know why. I've got two questions. First, what was my store violation? I don't know it and can't submit an appeal. Second, where can I find this violation that was tagged in my store? Thank you.

Intellectual Property Rights violation

1. Customers can collect Laz coins only once? or every time they review a product?2. You mentioned that we can give vouchers to improve ratings and reviews, are these the same regular vouchers that they can collect whenever they visit our store? Or is there another way for sellers to give vouchers "Only for those customers who left a review"?3. The review reminder option: 3.1 Does it automatically send messages to customers?3.2 When does it send messages to the customers? Is there a fixed day or date?3.3 Is there a way to track which customers they've sent it to?4 Are there other ways to entice customers to leave a review aside from giving them coins and vouchers?

Questions about Improving Rating and Reviews

Hi, I would just like to clarify: Lazada is asking me to join Lazada Bonus it says Php50 for every Php500, co-funding 50% seller/platform.1. So ang ibig sabihin ba nito pag nag purchase is customer ng worth Php500 sagot ko ang Php 25 and Php 25 kay Lazada for a total of Php50? or Php 50 sakin and Php 50 kay Lazada for a total of Php100?. 2. How about my own vouchers? Meron kasi ako regular voucher, store follower voucher and stackable voucher aside from that meron din akong shipping fee discount of Php 50 for Php 999. Anong vouchers ang mag aaply if ever example bumili ang customer ng 3 items sa store ko lang worth Php 1200? I've read the lazada bonus program pero hindi ko napansin about shipping discounts.

Lazada Bonus questions

Hi <a target="_blank" href="https://community.lazada.com.ph/contributor/rhaffy-gaufo-81h">Rhaffy Gaufo,</a> 
Good day! 
Your OVL (Order Volume Limit) is the maximum number of orders that your shop can receive in a day. Once your shop hits its daily OVL, your items will no longer be visible on the buyer website, and you will stop receiving orders until the next day. 
To know more about OVL, kindly check this link po. 
<a target="_blank" href="/article/order-volume-limit-ovl-policy-558700-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/order-volume-limit-ovl-policy-5587.html#:~:text=Your%20OVL%20is%20the%20maximum,orders%20until%20the%20next%20day">/article/order-volume-limit-ovl-policy-558700-hc</a>. 
In regards with your question, sa Store nyo po mag aapply ang OVL. Please also note that Lazada is sending alerts to all Sellers for us to better understand the importance of "not" cancelling orders. 
OVL will affect your Campaign Participation in terms of receiving orders that's why we really encourage our Sellers na kung ilan lang po ang onhand stocks nyo, yun lang din po ang i-declare sa shop to ensure that all orders received will be catered at maiwasan nating mag cancel ng orders o macancel-an tayo ng orders due to out of stock reason. 
Hope this helps po. HAPPY SELLING!

Hi <a target="_blank" href="https://community.lazada.com.ph/contributor/rhaffy-gaufo-81h">Rhaffy Gaufo,</a> 
Good day! 
In joining promotion, it is important that we are checking our mark ups. It terms of joining regular promos and program, if kaya po ng mark ups ng mga products ninyo, join po kayo as this will help you increase your traffic and sales. 
Free Shipping Max will help sellers offer Free Shipping to their customers at a lower cost, as Php 50 of the shipping fee will be shouldered by Lazada. In order to attract more buyers, Lazada introduced the Free Shipping Max program, which has a competitive minimum spend requirement. You can consider this as an investment in the future growth of your business po. 
Kindly check this link to know more about Free Shipping Max. 
<a target="_blank" href="/article/what-is-free-shipping-max-and-its-benefits-1281100-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-free-shipping-max-and-its-benefits-12811.html">/article/what-is-free-shipping-max-and-its-benefits-1281100-hc</a> 
Seller Free Shipping promo enables sellers to create promotions in which it absorbs the shipping cost (full or partially) to create an attractive promotion for your customers. 
You can check this link po to know more about Seller Free Shipping. 
<a target="_blank" href="/article/free-shipping-faqs-1092200-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/free-shipping-faqs-10922.html#:~:text=oThe%20free%20shipping%20promo%20tool,%E2%80%A2">/article/free-shipping-faqs-1092200-hc</a> 
In regards with your question po, We strongly encourage you to create your own Free Shipping as well as joining Free Shipping Max program for your store to attract buyers buy more in your store. 
In the event po that the Free Shipping Max and Seller Free Shipping has the same subsidy amount. Seller Free Shipping will be applied. 
You can consider po creating Seller Free Shipping with a higher minimum spend with the higher subsidy like for example; 
If the buyer purchase worth 1,500 worth of items from your store, buyer will get 150 pesos discount on their Shipping Free, since as mentioned, Free Shipping Max is offering low minimum spend with 50 pesos discount on their Shipping Fee. 
By this, we can attract the buyers increase their basket size. 
Hope this helps po. HAPPY SELLING!

Rhaffy Gaufo

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