What is LISA Offline Assist?

How do I add a size chart to my product listings?

How does order pickup work?

Lazada Bonus Terms and Conditions

What is LISA's Smart Answer feature?

At least 1% discount ang required kapag gagawa ka ng sarili mong Coins promo &gt; <a target="_blank" rel="noopener noreferrer nofollow" href="https://sellercenter.lazada.com.ph/apps/promotion/flexicoin">https://sellercenter.lazada.com.ph/apps/promotion/flexicoin</a>

Excellent siya sakin sa pagsagot ng questions lalo na sa inquiries about my products. Hindi ko pa naman naranasan na may buyer na nagalit ever since  I started using this. For better chat rate, LISA is a big help. Pwede mo pa rin nman sagutin ung tanong ng buyer lalo na if complicated na yung tanong.

Hello! I suggest for you to check your OVL.If wala sa OVL, check the campaigns na may item reservation if na reserve yung mga items nyo at wala ng available na stock (bukod sa reserved qty).

Hi, ka-seller. For me, I think the best way to approach it is to move forward na lang sa nangyari. That's part of maintaining an online business kasi, meron at meron tayong ma-eexperience na ganyang klaseng customer. Ang importante buong buo pa po ang item na nireturn sa inyo. Look at the bright side nalang. That can still be sold sa iba dahil hindi sira. Pag nakaka receive ako ng return naiinis din ako kasi sayang effort naman talaga. Pero at the end of the day you have to move forward and keep going. Sana di mo na ito ma-experience ulit!

I mainly use Tagalog.Most of my products kasi are made from materials here in the Philippines. That's something kasi na I want to highlight kaya the desciptions are mostly in Tagalog. Whenever someone chats naman if di naindihan yung Tagalog words, that's when I reply with the English translation.

Tips: everytime na may campaign, I top-up sa sporsored solution. Gumagastos ako at least 1k per week. SiLazada na hinahayaan ko kung anong items ilalabas nya.Minsan pa, yung mga hindi ko akalain na mabebenta, may bumibili.Eto ginagawa ko to maintain my ranking.

Hello!Kung para sa specific item for a specific buyer wala pa pong ganun. But if gusto mo makita yung data ng mga products na in-aadd to cart sa store mo nasa Business Advisor po iyon.And if may CEM ka you can see the number na nagadd to cart then you can send a message to remind them about their items na nasa cart na nila.

I second the motion! I use Lorikeet also :) 

Hello. If I rejected a return item from a customer, the reason is that the item that I sent is correct, can the customer contest? What would happen if that is the case? Thank you!

Reject a Return Item 

Tanong lang po mga kaseller ano po pwede gawin sa store settings ko ngayong magpapasko at bagong taon na. Holiday mode po ba or gawain 0 ang stocks? Uuwi kasi kami ng province ngayong Christmas season at walang magmanage ng shop. TIA sa sasagot.

What to do with my store this holiday season

I am a member of the Online Micro Sellers Marketing Cooperative, am I affected by the change regarding the Marketplace Commission Fees?

Any COOP sellers here? 

Hello, fellow sellers! From my understanding I can use the LISA tool while having a live agent. How do I ensure na smooth ang transition between LISA and the live agent especially if nagtransition na ang questions ni seller that is no longer part of my set&nbsp;FAQ cards?

Transitioning from LISA to live agent

Good am!Ask ko lang if meron dito na pwede mag-explain on how Lazada's algorithm works? Yung dati naming benta 12 to 20 items per day naging 1 to 2 na lang per day. Same budget naman ang pineplace namin for Sponsored Solutions. Nagsimula ito last week pa. Unusual po kasi sa min to.If not the algorithm ano kayang ibang factors sa low sales namin?Salamat sa sasagot!

Lazada's Algorithm 

Good day!Paano po magpa-check ng legitimacy ng buyer ratings?Gusto ko po kasi sana i-check kung legit yung rating para maiwasan ang misinformed reviews.Salamat!

Buyer Review Legitimacy 

Hi sa mga co-sellers ko dito! Just want to ask kung ano nag-push sa inyo na magtayo ng online store? Dahil ba ito sa pandemic?Para sa mga pre-pandemic pa nasa Lazada, paano kayo nag-decide to put up an online business sa Lazada?Any new sellers here? Share niyo na din ang naging experience niyo!Hope you can answer! Para mas makilala natin ang isa't - isa at para mas matulungan natin ang isa't-isa sa pagpapalago ng shop sa Lazada! Salamat!

What made you enter E-Commerce? 

HI, fellow sellers! Napansin ko lang, at least for my store, it seems mas maganda ang use ng Tagalog sa description kesa English.Mas madami bumibili pag tagalog kesa english. Example. 10 pieces mirror vs 10 pirasong salaminNag try lang ako mag experiment at napansin ko mas madami akong nakuhang order sa paggamit ng Tagalog. Ganito din ba experience niyo?

<img src="https://lazada-merchant-community.oss-ap-southeast-1.aliyuncs.com/live/PH/image/d74ac8a2603a4dd5933579b864815999.webp" data-original-src="https://sg-test-11.slatic.net/other/common/d74ac8a2603a4dd5933579b864815999"> 
 
*Each entry to have a minimum of 200 characters. 
*Multiple entries are allowed as long as there are no duplicate entries.

hi po. 3% will apply to all successfully delivered orders (capped at Php50)

Hi <a target="_blank" rel="noopener noreferrer nofollow" href="https://community.lazada.com.ph/contributor/asc-test-1-18i">Emmeline Decatoria</a>,With the update for the Free Shipping Max po, there's a participation of 3% capped at PHP 50. And if sellers joins this program, they can enjoy visibility and boosting for the shop.If the customer reached the minimum spend of 199 pesos, they will be getting a PHP 50 discount off on his/her shipping fee to be covered by Lazada. With the sellers covering only 3% to successfully-delivered items capped at PHP 50.

Hi 3% participation fee then meron naman siyang capped na 50pesos

Hi ka seller. Yes, the customer can still contest and please provide or present evidences of your rejection. The Lazada will do the process of investigation on the presented evidences by both seller and buyer. Also you were advised by Lazada if your evidenced is not enough to reject the said returned item. The refund will automatically charged to your account. Please avoid those incidents which will caused deactivation of store product.

Hi&nbsp;Lizbeth&nbsp;Manlangit, 
If&nbsp;ever&nbsp;you&nbsp;have&nbsp;reject&nbsp;the&nbsp;customer's&nbsp;request&nbsp;to&nbsp;return&nbsp;or&nbsp;refund&nbsp;the&nbsp;item.&nbsp; 
The&nbsp;Customer&nbsp;has&nbsp;7&nbsp;days&nbsp;to&nbsp;file&nbsp;for&nbsp;a&nbsp;Dispute&nbsp;for&nbsp;the&nbsp;rejected return. 
Once&nbsp;the&nbsp;Dispute&nbsp;has&nbsp;been&nbsp;filed&nbsp;,&nbsp;the&nbsp;Dispute&nbsp;Team&nbsp;will&nbsp;reach&nbsp;out&nbsp;to&nbsp;you&nbsp;and&nbsp;the&nbsp;buyer&nbsp;for&nbsp;more&nbsp;information&nbsp;regarding&nbsp;the&nbsp;issue so that they can make an informed decision.&nbsp; 
Please&nbsp;ensure&nbsp;you&nbsp;respond&nbsp;to&nbsp;the&nbsp;evidence&nbsp;request&nbsp;within&nbsp;the&nbsp;deadlines&nbsp;indicated&nbsp;in&nbsp;the&nbsp;request.&nbsp; 
To know more about the return process you can check this link:<a target="_blank" rel="noopener noreferrer nofollow" href="/article/what-is-direct-return-to-merchants-drtm-557200-hc" data-original-href="https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-direct-return-to-merchants-drtm-5572.html?spm=abuerer.helpcenter-psc-search.article.1.73ff32feuHaZZ0">/article/what-is-direct-return-to-merchants-drtm-557200-hc</a>

Lizbeth Manlangit

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