Hi! I want to ask how to remove 1 star review from buyer? Without any reason they review my shop. they never bother to ask seller about the product. i got a 1 star review which is not fair for us a seller.
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Digital Product Whitelisting
hello sino po dito yung nag apply for digital product whitelisting? Tanong lang po ilang days po ba yung approval pag nag apply? Kasi yung sa akin mag 3 months na po kasi follow up ako ng follow up sa PSC pero palaging reply sa akin na wait lang daw ako ng email sa assign team pero ni isang email wala akong natangap. complete naman yung docs ko tsaka may reseller rights licensed naman ako sinubmit bakit po kaya antagal? may team po ba talaga na assign dyan? lazada ano na? ginagawa ng staff nyo?
MULTIPLE ORDERS
Hi! New seller here. I have a question regarding multiple orders.
Am I allowed to use a bigger pouch or change into a box when I get multiple orders without splitting? The original packaging dimensions set on the product page can only fit one.
I use small pouches for my items but when I receive multiple orders I need to use medium-sized pouches to fit everything. Am I allowed to use a medium-sized pouch without having any trouble with the logistics? I'm not sure how I should go around the packaging. Do I need to adjust anything to be able to use medium-sized pouches for multiple orders?
Receiving a lot of spam chat recently
Hello po,
I'd just like to know if anyone is also experiencing spam chats? With names looking like 3-4 digit letter codes? They sometime chat QR images.
Asked PSC already and they said they can't control spam chat and just set up LISA to take care of it.
Please share experience. Thank you.
I didnt receive the payment form lazada ，but the system status is already payout to my bank account！
My old bank was closed on 2022 ，After that, all the transfer of lazada were automatically refunded back to lazada account because my bank rejected the payment from lazada,but there was a payment that the system status was transferred to my old bank account.
Even though I have submitted all the evidence to Lazada to prove that I did not receive the payment, the case processing is still very slow.
During this year, I have been in contact with the lazada team throughout the year，due to internal adjustments at Lazada, my manager was changed halfway through the processing of my case. I had no choice but to contact the new manager and start over.and my new manager also confirmed that the payment was not paid to me because my bank rejected the payment.This is a very happy thing. My case is finally making progress.
But after my manager asked me for my personal information in July, she told me that she already coordinated to higher team to further advise regarding to my concern. However, it is now September and my case has not made any progress.
I don’t know how many months it takes for Lazada’s higher team to handle a case, but the long wait makes me more and more disappointed with Lazada’s team！
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