Lazada Community
Find answers, ask questions, and connect with our community of Lazada Sellers.
Ask a Question
Top Questions
Owner image url
1 year ago
corporate to individual

I unintentionally registered as a corporate seller. Is there a way to change from a corporate account to individual?

Owner image url
1 year ago
Completed all onboarding requirements but store is still unsearchable

Completed all onboarding requirements but store is still unsearchable. Please help.

Also, saan po kami makakakuha ng Lazada pouches?

Thanks.

Owner image url
1 year ago
QC Locked in prodo

Meron po ako item na QC Rejected / locked dahil nagkaroon ng violation tapos meron po naship na item, mdedeliver po ba yun sa customer or mababalik sakin yung item?Sana masagot.

Owner image url
1 year ago
COOP INQUIRY

Ano po ba ang benefits ko in joining Lazada coop?

Owner image url
Aspire to Inspire contest - Congratulations to our winner!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries.

*Delivery fee will be shouldered by the contest winner.

Congratulations to our winner! You will be receiving an email from the team within the week on how you can claim your prize.

Owner image url
1 year ago
Withdrawal of products entered in campaign before campaign period

Good day! Ask ko lang po if may penalty po ba pag ni click ko yung request for withdrawal ng items ko sa campaign before yung campaign period? Tumaas po kasi ang price ng item and yung campaign sale price is mas mababa pa sa cost ng item. May need pa po bang gawin?

Owner image url
New Seller - Change Drop-off to Pickup

Hi!

If I am a new seller, is it possible to change from drop-off to pick-up? Or maybe change the service provider to J&T? Since there is a J&T drop-off near my house.

Thank you!

Owner image url
1 year ago
Enable pre-orders on my product

Hi! I'm a new seller from orange app and I would like to know on how can I enable pre-orders on my product since my products are made to order. Thank you!

Owner image url
1 year ago
How to change to pickup very new seller very rush order
Owner image url
Your EPIC Lazada Seller Story Contest - Submit your entries here!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries.

Owner image url
Stories of Success Contest - Check the list of winners here!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries

Owner image url
2 years ago
12.12 Learnings

Hi mga ka seller! Now that 12.12 is done, anu-ano ang mga learnings na nakuha niyo?

Ako I learned na best talaga to invest on sponsored solutions to increase store traffic and sales. Dati kasi di ko pinapasin yun...now kitang kita ko na mas madami benta this year vs 12.12 last year. :)

Owner image url
2 years ago
Free Shipping Max Question

Ang dami ko ng nakikitang sellers ang gumagamit ng Free Shipping Max. How much ba ang kailangan to participate on the program?

Owner image url
2 years ago
to grow my account

hello everyone i just wanna ask if how to grow and how to grow my sales because its been one one month old seller still no changing? thanks and advance

Owner image url
2 years ago
I think I might need to reprice my items

Hello mga ka-sellers. Aside from the 1% commission fee implemented last Jan 20, what other fees should I take note of? Hope you can help para I can check how much recalibration I would need to do on my pricing.

Owner image url
6 months ago
Disabled Cash on delivery

My cash on delivery / Lazpaylater payment option cannot be use of my buyer . Someone help please . I dont know why i dont have Cod option .

Owner image url
2 years ago
ANO PO ANG DINGTALK????

paano po gumamit in thru moible ,,diko kz makita ung #2

Owner image url
2 years ago
how to receive lots of orders from customers ?

almost 3 yrs na po yong shop namin still ka unti lang yong orders na pumapasok sa amin, any suggestion po??

Owner image url
1 year ago
NEW SELLER WITHDRAW

Ask ko lang po why can’t i withdraw my balance?

Talaga po bang 3weeks after ng first successful order mo pa siya mawwithdraw? please help your newbie seller here.

salamat po💗

Owner image url
1 year ago
Questions about Improving Rating and Reviews

1. Customers can collect Laz coins only once? or every time they review a product?

2. You mentioned that we can give vouchers to improve ratings and reviews, are these the same regular vouchers that they can collect whenever they visit our store? Or is there another way for sellers to give vouchers "Only for those customers who left a review"?

3. The review reminder option:

3.1 Does it automatically send messages to customers?

3.2 When does it send messages to the customers? Is there a fixed day or date?

3.3 Is there a way to track which customers they've sent it to?

4 Are there other ways to entice customers to leave a review aside from giving them coins and vouchers?