Not the slow kind. You don't come to pick it up for a day or two. Warehouse orders are large, if they have been packed and not picked up, or not picked up in time for a long time, it will cause serious accumulation of parcels, which will have a great impact on the store. Another problem, the logistics car has not come, we can only wait, we can not contact the platform of the logistics car to pick up, this is a loophole! We can only wait! This makes our business very passive! I hope the platform can improve this problem! So that those of us who have a large demand can send more logistics vehicles to pick up! Really need a platforNot the slow kind. You don't come to pick it up for a day or two. Warehouse orders are large, if they have been packed and not picked up, or not picked up in time for a long time, it will cause serious accumulation of parcels, which will have a great impact on the store. Another problem, the logistics car has not come, we can only wait, we can not contact the platform of the logistics car to pick up, this is a loophole! We can only wait! This makes our business very passive! I hope the platform can improve this problem! So that those of us who have a large demand can send more logistics vehicles to pick up! Really need the help and support of the platform! Thanks very much!

When I search for an item, some products already has a location underneath the price. But when I list and publish my products, mine don't have the location.

Hello po,

Ask ko sana na kung papano ba maalis si lex as courier na magcater saken, before kasi ngpipick up naman sila ng parcels saken, 2-3 vans a day ang nagiikot, nagagalit pa nga un isang van kapag naunahan ng isa. hindi man ganun kadami un parcels ko nasa 3-5 parcels a day recently, biglang ng drop off ung option ng shipping saken for lex. eh dati halos 1 parcel lang sa 1 week kinukuha naman, kung kailan mas marami na per day saka naging ganun.

mag ask ako na alisin nalang sana si lex, kung ndi kaya magpick up, kasi may other shipping provider naman like jnt, ninja van and flash. wala naman kasi akong man power to drop off, at sinsabi na drop off station na within 5km nasa liblib na lugar. 5km sya if ndi ka dadaan sa pinaka hi-way, pero kung sa looban naman dadaan matataga na sa trike ang bayad. malalaki din kasi usually ung items na order saken.

bakit kasi pinipilit pa na lex kung ndi naman kaya ni lex magpick-up?

Case number: 2500000124923263

Seller Name: allinoneproductsph

ID: PH7S40WIHT

order number: 710000979223450

may complain kami about sa flash express courier hindi na pickup ng ilan days na po at naging cancel na yung items at baka ma violation na naman kami about dito.

kapag hindi nakuha ng courier direct kami nag followup sa kanila kaso ngayon na ignore kami, bakit hindi kami nag direct sa inyo nagcomplain dahil dati ilan beses na nangyari yung complain namin sa Lazada customer services na puro sasabihin aasikasuhin kami in the end hindi parin na pickup ng courier hanggang ma cancel kaya nag direct na kami sa kanila, medyo yung service ng lazada customer support at courier ay hindi maayos sana maayos dahil damay kami at kami ang nagkakaroon ng violation at nawawalan ng benta kasalanan ng customer service at courier kami ang nagkakaroon ng violation sa ginagawa.

Paki raise sa management nyo

1st kapag kami nagpapadala maayos naman dba at hindi naman kukunin ng courier kapag may mga sira / damage ang mga bubble wrap,

- sana kapag mag file ng complain kami hindi na kailangan namin yung (How to pack the specific parcel your filling for claims) dapat mga courier ang mag picture dahil sila ang magdadala sa customer kasi dagdag pahirap sa amin yan lalo na madami yung order namin, ang gawain namin magbenta hindi maging photographer dagdag pahirap yan, dapat yung mga damage items lang ang pipicturan namin dapat pati rider meron din for evidence.

2nd kapag mag file ng complain kami yung (Item image showing the affected area / Damages) yan lang ang required namin sana at picturan ng rider yung mga damages din at syempre kami din.

3rd kapag naman hindi kinuha ng customer yung items sana hindi namin sagot ang delivery charge sa pagbalik ng items dapat responsibilidad ng customer un at syempre kung pwede buksan ung items at picturan ng rider at customer baka pinalitan ng rider ung items gawing bato lang ang laman lugi din ang customer.

4th kapag naman hindi na pickup ng courier yung items namin o kaya nag followup kami sa lazada customer service at hindi parin na pickup yung items sana hindi kami magkaroon ng violation dahil hindi namin kasalanan un kundi ung ang courier.

Only in the Philippines talaga, ang kasalanan ng iba sa iyo ang violation parang sa pulis lang kasi kayo ang may hawak ng system namin.

sana ayusin nyo ung system nyo maayos kami nagbebenta pero kami ang dehado lagi.

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Can a Lazada seller can change / update / modify a previously submitted reply on a feedback?

hello good day to u I have a major problem regarding to my account kasi po hindi ko po nakikita yung mga products ko sa lazada pati yung store na check kuna man po lahat pati yung mga instruction na sunod kuna po why it is not visible in lazada app?

I cannot sign up in Fulfillment by Lazada though my log in details are correct. When I tick on the tab "Fulfillment by Lazada" it redirected in log in again.

Ask ko naman po where I can view the names of our store followers.

We were able to do this in the past, di lang namem maalala where. TIA

Hello po, new seller po sa lazada. currently nag add po ako ng product kaso upong checking po nung triny ko i.search yung item hindi po lumalabas yung item ko. any tips po ano pwede gawin to increase product visibility?

Do they charge If we use Lisa Smart Answer feature?

dahil mga 1 day lang posted na ang payment, ngayon naka 3 days na di pa lumitaw ang payment. bakit po ganon?

RESOLVED: after reaching out with live agent, we learnt that shipping provider is currently disabled until December 13, 2023 due to running mega campaign.

Hi, I'm trying to change our shipping option from drop-off to pick-up, but the actions button are all disabled and not clickable. Any idea how to fix this?

Hello been authorizing and connecting lazada seller to my Big Seller which is an ERP system. However by using email and password, it's always giving me ;password does not match ; error. When I try to log in Lazada seller account, it is also only allowing me to log in when i use sms otp or log in via lazada member app. How can i successfuly connect my lazada seller if there is no other option to authorize it other by using email and password.

The order was delivered to my customer but the payment is not yet transfer to MY BALANCE ?

The order was delivered to my customer but the payment is not yet transfer to MY BALANCE ?
Can somebody help me 27k pa naman yon

Hello po! I need help po. Since po ang napasok sa system ko ay failed delivery, automatic po ibabalik sa akin bilang seller po. Ngayon po yung item na bumalik sa akin ay hindi na po yung kung ano yung pinadala ko. One thing pa po dalawang rider daw po ang nagpunta sa buyer dahil kinausap namin si buyer. Nagbayad po si buyer sa unang nagdeliver dahil po complete detail at tama ang waybill. Sa makatuwid po yung item po na pinadala ko ay nakuha ni buyer at nabayaran pero hindi po iyon ang pumasok sa system. Sa second rider naman po hindi na tinaggap ni buyer at yun po ang pumasok sa system dahil ang reason po ay seller reject the package in door step. I really need help po dahil 5 digits po ang halaga ng item na yun. Sana po matulungan ninyo ako sa dapat kong gawin. Maraming salamat po sa inyo.

ask lang po para saan po yung marketing fee bat sobrang laki po ng ni leless sa transaction namin

How can I book a pick up services? May I ask if it require a minimum orders to schedule a pick up?

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