Lazada Community
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Aspire to Inspire contest - Congratulations to our winner!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries.

*Delivery fee will be shouldered by the contest winner.

Congratulations to our winner! You will be receiving an email from the team within the week on how you can claim your prize.

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5 months ago
Changing "Drop off" to "Pick up"

Hi I would like to ask for a help how to change shipping method from drop off to pick up. 'Coz the drop off location here is too far and I'm not really familiarize with it.

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9 months ago
12.12 Learnings

Hi mga ka seller! Now that 12.12 is done, anu-ano ang mga learnings na nakuha niyo?

Ako I learned na best talaga to invest on sponsored solutions to increase store traffic and sales. Dati kasi di ko pinapasin yun...now kitang kita ko na mas madami benta this year vs 12.12 last year. :)

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10 months ago
How to encourage buyers to give reviews

Napansin ko po sa mga stores ko na bihira mag open ng messages ang mga buyers and magbigay ng reviews. Kaya nagkakawarning.
Even if padalhan ng messages and updates on status of their parcels.

Baka merong makapag share kung ano pa pwedeng gawin. salamat

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5 months ago
Questions about Improving Rating and Reviews

1. Customers can collect Laz coins only once? or every time they review a product?

2. You mentioned that we can give vouchers to improve ratings and reviews, are these the same regular vouchers that they can collect whenever they visit our store? Or is there another way for sellers to give vouchers "Only for those customers who left a review"?

3. The review reminder option:

3.1 Does it automatically send messages to customers?

3.2 When does it send messages to the customers? Is there a fixed day or date?

3.3 Is there a way to track which customers they've sent it to?

4 Are there other ways to entice customers to leave a review aside from giving them coins and vouchers?

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6 months ago
Digital Goods Whitelisting approval

Hello i hope anyone here answers my question,.

  1. Should i necessary to submit complete Business Document to approved my application for whitelisting of my digital goods product?. i am a new seller of digital goods.

  2. Or before i apply for whitelisting my digital good should i need to submitted first my business document before apply for whitelisting.

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8 months ago
Holiday Mode Question

Hello sa mga fellow sellers ko dito. Question, paano po mag set ng holiday mode? Pwede ko ba siya i-set ng hours lang at di days? Tuwing kelan niyo ito ginagamit?


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7 months ago
Error in Uploading Products

Hello sellers in this community! Has anyone experienced this when uploading new products? Any solutions to this? I already filed a report regarding another product and they published it. But this keeps popping up when I try to upload and I have to email them everytime.

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7 months ago
Language Used for Descriptions

HI, fellow sellers!

Napansin ko lang, at least for my store, it seems mas maganda ang use ng Tagalog sa description kesa English.

Mas madami bumibili pag tagalog kesa english.

Example. 10 pieces mirror vs 10 pirasong salamin

Nag try lang ako mag experiment at napansin ko mas madami akong nakuhang order sa paggamit ng Tagalog.

Ganito din ba experience niyo?

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Stories of Success Contest - Check the list of winners here!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries

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Your EPIC Lazada Seller Story Contest - Submit your entries here!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries.

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7 months ago
New Product Cannot be posted

Hello! Can anyone help me? I have this new product I want to post it in my shop and it's a branded product owned by another company. However, I am a legit seller of this product and I have all the documents as proof. My concern is I can't post it in my product list because an error keeps on popping up saying "The product I'm posting is prohibited to sell in Lazada." which confuse me because I already saw this kind of product posted in the Lazada shop. The sad part is those unknown sellers copied everything from photos with my brand name up to descriptions, yet I, as a legit seller with the brand already approved by Lazada cannot post those items. I already emailed this to Lazada customer service many times but until now I haven't received any explanation.

I really hope someone can help me here and resolve this problem. I also posted another branded product in my shop and I don't have any problem with those products.

Thank you for your help.

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11 months ago
Text from Lazada

hello po. One more question. ask ko lang po pag may txt ako na natanggap na ganito kay lazada for pick up na po b talaga ako? Dati po kasi for drop off talaga ko. kanina ko lang po na receive ang txt na yan... if ever naman po di dumating pwede ko pa din ba i drop off yung mga parcels ko? salamat po sa sasagot!

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11.11 - How to join?

New seller here! Paano sumali sa 11.11? Is this open sa new seller kagaya ko? Salamat in advance sa makakasagot!

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11 months ago
Inquiry on Lazada Bonus

Hello! I am a new seller and I am interested to know more about Lazada Bonus. Ano ang mga benefits of enrolling my store dito?

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NEW SELLER GUIDE: Gear up this 6.6 Mega Mid Year Sale with tips from your fellow sellers!

Hi, ka-Lazada! Handa ka na ba sa paparating na 6.6?

Your first mega campaign might be overwhelming but huwag kang mabahala your fellow sellers are here to help you! We have gathered all the tips from other sellers na makakatulong sayo this coming 6.6 Mega Mid-Year Sale! Basahin ang kanilang tips sa mga answers below!

May gusto ka pa bang idagdag na mga tips? Send in your answers na din down below!

Happy Selling, mga ka-Lazada!

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11 months ago
Reject a Return Item

Hello. If I rejected a return item from a customer, the reason is that the item that I sent is correct, can the customer contest? What would happen if that is the case? Thank you!


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11 months ago
How to change shipping arrangement?

As a new seller, pwede na ba ako mag pa pick up nalang? I want to change my shipping arrangement. Paano ko siya gagawin for first mile?

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11 months ago
Free Shipping Max Question

Ang dami ko ng nakikitang sellers ang gumagamit ng Free Shipping Max. How much ba ang kailangan to participate on the program?

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11 months ago
how to receive lots of orders from customers ?

almost 3 yrs na po yong shop namin still ka unti lang yong orders na pumapasok sa amin, any suggestion po??