Lazada Community
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3 months ago
Your seller account verification is not successful based on our risk assessment of your profile.

You have 1 ongoing penalties, click more for detail

Your seller account verification is not successful based on our risk assessment of your profile.

Who has ever encountered such a problem ?

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Aspire to Inspire contest - Congratulations to our winner!

*Each entry to have a minimum of 200 characters.

*Multiple entries are allowed as long as there are no duplicate entries.

*Delivery fee will be shouldered by the contest winner.

Congratulations to our winner! You will be receiving an email from the team within the week on how you can claim your prize.

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2 years ago
Reactivation of account

Mga kaseller, pano po ba pa reactivate ang account? Nadeactivate po kasi yung isa ko account at di makalog in. Salamat po sa sasagot.

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2 years ago
Yun po bang 2.2 free shipping festival ay charge laht ng shipping sa sellers?

Yun po bang 2.2 free shipping festival ay charge laht ng shipping sa sellers?

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2 years ago
Wrong Weight Adjustment Deduction

Hello sellers dito sa community!

Can someone help me. I just noticed ang laki ng deduction. Not sure if this is a glitch?

May be an image of text that says "Order Number: 0 Item ID: ID:0 0 -359.00 Wrong Weight Adjustment -359.00 Transact on 24 Jan 2022 No more data"
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2 years ago
Ninja Van - where are the DOPs?

Hi!

Ask ko lang po if meron ba drop off station ang ninjavan? May DOP locator ba sila? Ngayon lang kasi ako naka receive ng order na hindi sa lex ang drop off.

Hope you can help.

Thank you

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3 months ago
Lazada Pickup - Automatically allowing Ninja Van

Note: Seller from the other online store trying to transition to Lazada

Consulting everyone on what we can do moving forward. Baka matulungan nio kami mga inzan.

We are a small store with a consistent market trying to shift to Lazada, but the biggest challenge we have so far here is the system automatically allowing other couriers to pickup outside of the couriers we've identified through the settings at the seller center.

Tried everything, chatting ADA, consulting customer support chat, sending a complaint form to no avail. This is NOT the case we are familiar with on the other platform, which is actually easy, since we only have one functioning delivery courier on our area (province) and all our pickup orders are handled by J&T. For some reason, Lazada identified Ninja Van as a First Mile 3PL, noting that the closest Ninja Van office here is 100km away (no joke). This has been the case for a year already - the end result, we end up having 50% of our orders not picked up, and our resolve to place our efforts as seller on lazada dwindling little by little.

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2 years ago
ninja van zamboanga not accepting drop off out bound parcel

hello po! pa help naman po saan po ba ang drop off dito sa zamboanga city kasi po i went to ninja van office dito ang sabi di cla tumatanggap ng outbound parcel pra inbound lang po! pa help naman po yun ksi ang lazada choice of courier! salamat po

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2 years ago
Pre order status

how do i activate a pre order status on a posted item?

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2 years ago
New Product Cannot be posted

Hello! Can anyone help me? I have this new product I want to post it in my shop and it's a branded product owned by another company. However, I am a legit seller of this product and I have all the documents as proof. My concern is I can't post it in my product list because an error keeps on popping up saying "The product I'm posting is prohibited to sell in Lazada." which confuse me because I already saw this kind of product posted in the Lazada shop. The sad part is those unknown sellers copied everything from photos with my brand name up to descriptions, yet I, as a legit seller with the brand already approved by Lazada cannot post those items. I already emailed this to Lazada customer service many times but until now I haven't received any explanation.

I really hope someone can help me here and resolve this problem. I also posted another branded product in my shop and I don't have any problem with those products.

Thank you for your help.

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2 years ago
to grow my account

hello everyone i just wanna ask if how to grow and how to grow my sales because its been one one month old seller still no changing? thanks and advance

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No Unboxing Video, No Return, No Replacement

Hi guys, have you seen or tried to put "No Unboxing Video, No Return, No Replacement" in your parcels? Especially to gadget items?

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5 months ago
New Seller, Courier not picking up my item.

This is my first time dealing with a pick-up item, and it has been several days, but the courier has not yet collected it. Could someone provide guidance on what steps I should take in this situation?

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1 year ago
9.9 LEARNINGS: ASPIRE TO INSPIRE

Nagsimula ako as Lazada Seller na ang puhunan ko ay 4 digits (1500 only) with 0% knowledge sa business and utang. Dahil nahihiya ako magtanong kung ano ang gagawin minabuti kung magbasa ng content Lazada University, umattend ng trainings, magobserve at magbasa sa mga komento at sagot sa community group at dito nga ako natuto. Now, I never stop doing it all over again. In addition, I earned 6 digits na and keep on blazing this passion...

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Ask lang po about drop-off

Hi po, New seller here.
bakit po kaya ganun? Taytay rizal ako tapos may umorder sa shop ko sept. 17 at the same date na drop off ko na sa pinaka malapit na drop-off station which is malapit lang samin (pwede lakarin) eh taga cainta rizal lang yung umorder ang lapit lang. then na pick up ng lex ph sept. 21 tapos dinala sa san pedro, ang tagal bago ma kuha ng mag dedeliver inabot pa ng 3-4 araw bago nila makuha at sa san pedro sorting station pa napunta ung item. pwede kaya na yung mag dedeliver is taga cainta nalang para mabilis ma deliver sa buyer?

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1 year ago
Hello, ask ko lng po kung may natawag tlaga na Vendor Manager from Lazada pag new seller ka?

Hello, ask ko lng po kung may natawag tlaga na Vendor Manager from Lazada pag new seller ka? Pra idiscuss yung seller platform. Nag iingat lang po kasi baka scam. Sana po ay may sumagot. Thank you

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3 months ago
NEWBIE HERE NEED ASSISTANCE TO GET STARTED

Hi po, I just created my Lazada Seller account today and would like to seek assistance on how to start and understand lazada tools.

Thank you in advance.

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1 year ago
How to improve my shop

How to improve my shop

How to join free trapic lesting

How to decorate my shop

How to improve traffic selling

How to join free campaign

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How to do LazLive via OBS

There is a video in Lazada University giving tips on how to use OBS (change background, transition, etc) very technical but you'll learn a lot definitely. What I can't figure out is how to connect the OBS to my LazLive?

I can't find both in Seller Center and Lazada (my profile) page. Hope you can help.

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3 months ago
Lazada Seller Reply

Can a Lazada seller can change / update / modify a previously submitted reply on a feedback?