Lazada Community
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Top Questions
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1 year ago
How long does it take for Whitelisting for vapes to take effect

How long does it take for Whitelisting for vapes to take effect

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1 year ago
Pick up information

How can I book a pick up services? May I ask if it require a minimum orders to schedule a pick up?

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1 year ago
Chat room Violation, how can I restore Chat room access?

Need Help, how can I restore Chat Room access? have been restricted and I don't know the violation and how to restore my access. Thanks

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1 year ago
FAIR TRADING POLICY

Good day, may i know the reason why i got banned?

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i cant send message to my chat box.. i cant send message to my chat box.. it says that i violated rules.. how can i fix this? i cant reach out to my costumers 😔
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Paanu may file nang complaint nang parcel na RTS Pero Hindi sya tally sa packaging at products na pinadala mo. I already files a written report but today another rider delivered it wala ako sa bahay. Natanggap Lang nang in-laws ko
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May way po ba na ma remove si ninjavan as courier? Nadedelay po orders ko kasi kung tumawag for pick up ay 930 na ng gabi.
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Deactivation of Online Store

How to make an appeal to lift the deactivation of my store in Online Lazada as a dropshipper? Where to contact to have clarification of my violation as a new seller?

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1 year ago
unauthorized for my Product

unauthorized for my ecigarette/vape
how can I enter my product in the lazada seller center

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1 year ago
Reviews from buyer

Hi! I want to ask how to remove 1 star review from buyer? Without any reason they review my shop. they never bother to ask seller about the product. i got a 1 star review which is not fair for us a seller.

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1 year ago
Receiving a lot of spam chat recently

Hello po,

I'd just like to know if anyone is also experiencing spam chats? With names looking like 3-4 digit letter codes? They sometime chat QR images.

  • Asked PSC already and they said they can't control spam chat and just set up LISA to take care of it.

Please share experience. Thank you.

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1 year ago
Seller voucher / giveaway

Hello,

Can I offer a 100% discount as seller voucher? This would be like a giveaway promotion basically.

Thank you,
Stefano

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1 year ago
Hello everyone and to all sellers of NEOSPORIN OINTMENT

Hello everyone and to all sellers of NEOSPORIN OINTMENT, may I kindly ask how you can sell this product without incurring any penalties? Do you have the necessary authorization? I am planning to sell this product myself, but I'm concerned about potential penalties for my shop. Thank you in advance!

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1 year ago
Digital Goods Whitelisting

Parang wala naman nag aasikaso sa form ng whitelisting for Digital Goods kaya andaming sellers di nakakapasok at ginagawa nalang Delivered By Seller yung product nila.

https://bit.ly/DGWhitelistingForm

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how much total of my balance

san makikita ang total balance para malaman kung magkano ang pera sa lazada

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1 year ago
Hello po, bago palang po ako ilang araw pang ng start sa pag benta.

tanong ko lng po nawala po ang add to cart naging add to my likes nalang po.

Bakit po kaya.

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1 year ago
Still no sales... how to sell

hello

i just recently become a Lazada seller and according to my stats its been more than 40 days yet still no sale. What to do?

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1 year ago
Lazada Shipping rate cards / fee

Good day,

New seller po ako. Request po ako ng tulong kung saan makikita information para sa Lazada Shipping rate cards / fee. Kailangan ko po ito para maiayos ko po pricing ng mga items ko po. Hindi ko po makita sa Seller Center ang nakita ko po dati na table ng Lazada Shipping rate cards / fee.

Thank you po.

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1 year ago
Pre order new seller

Paano po ang pre - order as seller wala po kasi lumalabas sakin?

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1 year ago
LOGISTICS/COURIER

Hello po,

Ask ko sana na kung papano ba maalis si lex as courier na magcater saken, before kasi ngpipick up naman sila ng parcels saken, 2-3 vans a day ang nagiikot, nagagalit pa nga un isang van kapag naunahan ng isa. hindi man ganun kadami un parcels ko nasa 3-5 parcels a day recently, biglang ng drop off ung option ng shipping saken for lex. eh dati halos 1 parcel lang sa 1 week kinukuha naman, kung kailan mas marami na per day saka naging ganun.

mag ask ako na alisin nalang sana si lex, kung ndi kaya magpick up, kasi may other shipping provider naman like jnt, ninja van and flash. wala naman kasi akong man power to drop off, at sinsabi na drop off station na within 5km nasa liblib na lugar. 5km sya if ndi ka dadaan sa pinaka hi-way, pero kung sa looban naman dadaan matataga na sa trike ang bayad. malalaki din kasi usually ung items na order saken.

bakit kasi pinipilit pa na lex kung ndi naman kaya ni lex magpick-up?