Lazada Community
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10 months ago
Multiple Rejected Product Posting

Hello. Bakit ang daming rejected sa posting namin ng products e lahat naman yon tama ang category.

jusko

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4 months ago
auto deduction of Marketing fee

ask lang po para saan po yung marketing fee bat sobrang laki po ng ni leless sa transaction namin

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7 months ago
i cant send message to my chat box.. i cant send message to my chat box.. it says that i violated rules.. how can i fix this? i cant reach out to my costumers 😔
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6 months ago
Can I update my product's stocks during a campaign?

If a registered product during a campaign restocked, can I still update it's number of stocks during the campaign? Like on 10.10?

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May way po ba na ma remove si ninjavan as courier? Nadedelay po orders ko kasi kung tumawag for pick up ay 930 na ng gabi.
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7 months ago
I had this Php 200 open settlement in my after the Php400 recent settlement. The Php 200 never show as recent transaction

sales is missing and not showing in the transaction nor in settlement

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7 months ago
How long does it take for Whitelisting for vapes to take effect

How long does it take for Whitelisting for vapes to take effect

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7 months ago
Digital Product Whitelisting

hello sino po dito yung nag apply for digital product whitelisting? Tanong lang po ilang days po ba yung approval pag nag apply? Kasi yung sa akin mag 3 months na po kasi follow up ako ng follow up sa PSC pero palaging reply sa akin na wait lang daw ako ng email sa assign team pero ni isang email wala akong natangap. complete naman yung docs ko tsaka may reseller rights licensed naman ako sinubmit bakit po kaya antagal? may team po ba talaga na assign dyan? lazada ano na? ginagawa ng staff nyo?

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8 months ago
Receiving a lot of spam chat recently

Hello po,

I'd just like to know if anyone is also experiencing spam chats? With names looking like 3-4 digit letter codes? They sometime chat QR images.

  • Asked PSC already and they said they can't control spam chat and just set up LISA to take care of it.

Please share experience. Thank you.

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6 months ago
MULTIPLE ORDERS

Hi! New seller here. I have a question regarding multiple orders.

Am I allowed to use a bigger pouch or change into a box when I get multiple orders without splitting? The original packaging dimensions set on the product page can only fit one.

I use small pouches for my items but when I receive multiple orders I need to use medium-sized pouches to fit everything. Am I allowed to use a medium-sized pouch without having any trouble with the logistics? I'm not sure how I should go around the packaging. Do I need to adjust anything to be able to use medium-sized pouches for multiple orders?

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how much total of my balance

san makikita ang total balance para malaman kung magkano ang pera sa lazada

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1 year ago
SKYSHIPPED PARCEL DROP OFF STATION

located at 303 Escolta Binondo Manila

Opens 9:00 am to 7: 00 pm

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7 months ago
FAIR TRADING POLICY

Good day, may i know the reason why i got banned?

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7 months ago
I didnt receive the payment form lazada ,but the system status is already payout to my bank account!
  • My old bank was closed on 2022 ,After that, all the transfer of lazada were automatically refunded back to lazada account because my bank rejected the payment from lazada,but there was a payment that the system status was transferred to my old bank account.

  • Even though I have submitted all the evidence to Lazada to prove that I did not receive the payment, the case processing is still very slow.

  • During this year, I have been in contact with the lazada team throughout the year,due to internal adjustments at Lazada, my manager was changed halfway through the processing of my case. I had no choice but to contact the new manager and start over.and my new manager also confirmed that the payment was not paid to me because my bank rejected the payment.This is a very happy thing. My case is finally making progress.

  • But after my manager asked me for my personal information in July, she told me that she already coordinated to higher team to further advise regarding to my concern. However, it is now September and my case has not made any progress.

  • I don’t know how many months it takes for Lazada’s higher team to handle a case, but the long wait makes me more and more disappointed with Lazada’s team!

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7 months ago
unauthorized for my Product

unauthorized for my ecigarette/vape
how can I enter my product in the lazada seller center

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7 months ago
Chat room Violation, how can I restore Chat room access?

Need Help, how can I restore Chat Room access? have been restricted and I don't know the violation and how to restore my access. Thanks

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Change Account Type

How to change seller type account from corporate to individual?

regards,

Ellezerdo Sarsalejo

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9 months ago
Seller voucher / giveaway

Hello,

Can I offer a 100% discount as seller voucher? This would be like a giveaway promotion basically.

Thank you,
Stefano

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9 months ago
Digital Goods Whitelisting

Parang wala naman nag aasikaso sa form ng whitelisting for Digital Goods kaya andaming sellers di nakakapasok at ginagawa nalang Delivered By Seller yung product nila.

https://bit.ly/DGWhitelistingForm

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9 months ago
Still no sales... how to sell

hello

i just recently become a Lazada seller and according to my stats its been more than 40 days yet still no sale. What to do?