We received an order of 20 gallons, upon searching on how to divide the 20 gallons to multiple packaging, i accidentally hit the Arrange shipment.. now the transaction is in To Hand over section.
Is it possible to Recreate the package?

Hello, how to handle po yung parcel under ninja van delivery. I only do drop off so no idea who to contact for this matter. I appreciate any quick response, thank you!

How to change seller type account from corporate to individual?

regards,

Ellezerdo Sarsalejo

Hi there,

Good day! Can we apply free shipping on our bundle promo or is it for the entire product? If we can apply the free shipping to our bundle what is the process? Thank you.

Dear everyone,

As a new seller, I am seeking assistance and would like to inquire if any of you may have access to a contact number for Lazada Marketing in regard to CPAS integration and LazMall application.

Your support would be greatly appreciated. Thank you in advance!

Regards,

JRK Dream Marketing

Hi, can someone help me on how to do with our violation? we already submitted the appeal and send the needed supporting documents, however its rejected. can anyone help me?

1. Product quantityThe quantity of products in the store should not be too small, as consumers may feel that there is nothing to browse and leave. After opening a store, merchants must regularly update their listed treasures, increase store products and inventory. If there are too many products, consumers who don't like this one can also look at other products, which may lead to placing an order. As long as consumers buy, we can increase our order volume, so novice sellers must list more products.

2. Decoration styleThere is also a certain correlation between decoration style and consumer purchase. Everyone's changes are different, but they are always attracted to the same style. Therefore, after determining the product, merchants should also find a decoration style that matches their own store based on the product. Try to be simple and generous, so that consumers have a desire to shop.

3. Product arrangementOrderly arranged products can increase store traffic, which requires merchants to set up a directory to store new products, hot selling products, promotional products, etc.

4. Customer serviceA poor service attitude will definitely not increase the order volume. The store must pay attention to service and encourage customer service to serve with a serious, enthusiastic, and positive attitude.

5. Product selling pointsI have talked about many aspects, but the most important thing is still in the product. It is important to highlight the selling points of the product, so that the seller can clearly see and understand the selling points of the product, thereby facilitating the transaction.

Hello ano po need gawin pag banned sa pag reply ng messages .. almost 2 weeks na akong banned .. hirap sa part ko since CUSTOMIZED product binebenta ko so need ko makipag chat muna before makapag place order si client

My cash on delivery / Lazpaylater payment option cannot be use of my buyer . Someone help please . I dont know why i dont have Cod option .

Nahihihirapan po ako mag log in sa account kase na restrict and hindi ako maka file ng appeal.

May order na po ako pero wala pa po akong Bank account. Pano po kaya yun?

wla po akong pong pumasok Sa account ko un naging successful delivery po. 0ero nkaalagay Sa account ko payment settled

If a registered product during a campaign restocked, can I still update it's number of stocks during the campaign? Like on 10.10?

This is my first time dealing with a pick-up item, and it has been several days, but the courier has not yet collected it. Could someone provide guidance on what steps I should take in this situation?

Hello po! I need help po. Since po ang napasok sa system ko ay failed delivery, automatic po ibabalik sa akin bilang seller po. Ngayon po yung item na bumalik sa akin ay hindi na po yung kung ano yung pinadala ko. One thing pa po dalawang rider daw po ang nagpunta sa buyer dahil kinausap namin si buyer. Nagbayad po si buyer sa unang nagdeliver dahil po complete detail at tama ang waybill. Sa makatuwid po yung item po na pinadala ko ay nakuha ni buyer at nabayaran pero hindi po iyon ang pumasok sa system. Sa second rider naman po hindi na tinaggap ni buyer at yun po ang pumasok sa system dahil ang reason po ay seller reject the package in door step. I really need help po dahil 5 digits po ang halaga ng item na yun. Sana po matulungan ninyo ako sa dapat kong gawin. Maraming salamat po sa inyo.

Hi! New seller here. I have a question regarding multiple orders.

Am I allowed to use a bigger pouch or change into a box when I get multiple orders without splitting? The original packaging dimensions set on the product page can only fit one.

I use small pouches for my items but when I receive multiple orders I need to use medium-sized pouches to fit everything. Am I allowed to use a medium-sized pouch without having any trouble with the logistics? I'm not sure how I should go around the packaging. Do I need to adjust anything to be able to use medium-sized pouches for multiple orders?

sales is missing and not showing in the transaction nor in settlement

hello sino po dito yung nag apply for digital product whitelisting? Tanong lang po ilang days po ba yung approval pag nag apply? Kasi yung sa akin mag 3 months na po kasi follow up ako ng follow up sa PSC pero palaging reply sa akin na wait lang daw ako ng email sa assign team pero ni isang email wala akong natangap. complete naman yung docs ko tsaka may reseller rights licensed naman ako sinubmit bakit po kaya antagal? may team po ba talaga na assign dyan? lazada ano na? ginagawa ng staff nyo?

Case number: 2500000124923263

Seller Name: allinoneproductsph

ID: PH7S40WIHT

order number: 710000979223450

may complain kami about sa flash express courier hindi na pickup ng ilan days na po at naging cancel na yung items at baka ma violation na naman kami about dito.

kapag hindi nakuha ng courier direct kami nag followup sa kanila kaso ngayon na ignore kami, bakit hindi kami nag direct sa inyo nagcomplain dahil dati ilan beses na nangyari yung complain namin sa Lazada customer services na puro sasabihin aasikasuhin kami in the end hindi parin na pickup ng courier hanggang ma cancel kaya nag direct na kami sa kanila, medyo yung service ng lazada customer support at courier ay hindi maayos sana maayos dahil damay kami at kami ang nagkakaroon ng violation at nawawalan ng benta kasalanan ng customer service at courier kami ang nagkakaroon ng violation sa ginagawa.

Paki raise sa management nyo

1st kapag kami nagpapadala maayos naman dba at hindi naman kukunin ng courier kapag may mga sira / damage ang mga bubble wrap,

- sana kapag mag file ng complain kami hindi na kailangan namin yung (How to pack the specific parcel your filling for claims) dapat mga courier ang mag picture dahil sila ang magdadala sa customer kasi dagdag pahirap sa amin yan lalo na madami yung order namin, ang gawain namin magbenta hindi maging photographer dagdag pahirap yan, dapat yung mga damage items lang ang pipicturan namin dapat pati rider meron din for evidence.

2nd kapag mag file ng complain kami yung (Item image showing the affected area / Damages) yan lang ang required namin sana at picturan ng rider yung mga damages din at syempre kami din.

3rd kapag naman hindi kinuha ng customer yung items sana hindi namin sagot ang delivery charge sa pagbalik ng items dapat responsibilidad ng customer un at syempre kung pwede buksan ung items at picturan ng rider at customer baka pinalitan ng rider ung items gawing bato lang ang laman lugi din ang customer.

4th kapag naman hindi na pickup ng courier yung items namin o kaya nag followup kami sa lazada customer service at hindi parin na pickup yung items sana hindi kami magkaroon ng violation dahil hindi namin kasalanan un kundi ung ang courier.

Only in the Philippines talaga, ang kasalanan ng iba sa iyo ang violation parang sa pulis lang kasi kayo ang may hawak ng system namin.

sana ayusin nyo ung system nyo maayos kami nagbebenta pero kami ang dehado lagi.

• My old bank was closed on 2022 ，After that, all the transfer of lazada were automatically refunded back to lazada account because my bank rejected the payment from lazada,but there was a payment that the system status was transferred to my old bank account.

• Even though I have submitted all the evidence to Lazada to prove that I did not receive the payment, the case processing is still very slow.

• During this year, I have been in contact with the lazada team throughout the year，due to internal adjustments at Lazada, my manager was changed halfway through the processing of my case. I had no choice but to contact the new manager and start over.and my new manager also confirmed that the payment was not paid to me because my bank rejected the payment.This is a very happy thing. My case is finally making progress.

• But after my manager asked me for my personal information in July, she told me that she already coordinated to higher team to further advise regarding to my concern. However, it is now September and my case has not made any progress.

• I don’t know how many months it takes for Lazada’s higher team to handle a case, but the long wait makes me more and more disappointed with Lazada’s team！