Lazada Community
Find answers, ask questions, and connect with our community of Lazada Sellers.
Ask a Question
Top Questions
Owner image url
2 years ago
How to set the shipping fee voucher?

Hi good day!

How to set the shipping fee voucher?it's green on the page.

Thank you!

Owner image url
2 years ago
ERROR WHEN UPLOADING IMAGE

I keep on receiving an error po when uploading images of my products. How can we rectify it po kaya?

Owner image url
2 years ago
Any recommended banks to use other than chinabank and BDO?

It Looks like chinabank has some issues in their system the funds from my july and august payout is still not available, and I don't trust BDO for now due to the hacking incident I'm considering BPI or Metrobank.

Owner image url
2 years ago
Seller Mission and Seller Coins

Hi, can someone help me how to haven or join seller mission and gain seller coins? Thank you. :)

Owner image url
2 years ago
Getting access on buyer details

I have a buyer na duda ko sa order. Gusto ko sanang kuhanin ang confirmation kung tama ang quantity niya pero wala akong contact details na makuha. Pano ko kaya ito pwede kunin?

Owner image url
2 years ago
Hi, ask lang ako about sa return products.

Ask ko lang if when kaya makukuha yung returned products ko, failed kasi delivery ni courier pabalik sakin. Please help. Natatakot ako mawalan ng item.

Owner image url
I HAVE A LISTED PRODUCT NA HINDI BUMBENTA, HOW CAN I PROMOTE IT WITHOUT SPENDING MY OWN FUNDS?

May product ako na matagal ng naka list and gusto ko sana na makabenta na, how am I going to promote it without spending my funds?

Owner image url
2 years ago
About parcel demension limitation.

Hi, i got a question here. Does 3PL logistic has limitation on the parcel demension? For example, for a parcel`s length over 2meters , can it be shipped as other normal size parcels or only can be shipped for some certain areas ?

Owner image url
2 years ago
hi, as an inexperienced seller, how to edit feed content with high click-through rate, and how to plan? I hope you can help answer, thank you

I have published a lot of content on the feed, but I cannot attract buyers to click to understand, and there is no traffic. How to do effective content marketing for this feed?

Owner image url
How to handle ninja van delivery

Hello, how to handle po yung parcel under ninja van delivery. I only do drop off so no idea who to contact for this matter. appreciate any quick response, thank you!

Owner image url
2 years ago
want to join campaign and boost page

Hello!

I am a new seller and I want to ask for assistance po on how to boost my page. I saw an ad that there is a free boosting of page for new sellers.

I also waould want to have promo , can someone help me

Thanks!

Owner image url
2 years ago
I only see 2 pages of my products whenever I use cellphone device to open or pull up my lazada store?

Bakit po ganun I every time I check my lazada page using my mobile device its only giving me 2 pages lang po where in it should be more than 2 pages since i have more than 213 products

Owner image url
2 years ago
Can i deactivate my account and create new one again?

Can i deactivate my account and create new one again?

Di ko na po kase to naasikaso 5months na. and may mga cancellation din ako super dami. ano po pwede gawin para ma clear ito?

Owner image url
Can I join Lazada cashback kahit worth 10 pesos lang mga items ko....kasi na experience ko po na sumali sa SHIPPING MAX nag negative po ako...salamat sa sasagot

Can I join Lazada cashback kahit worth 10 pesos lang mga items ko....kasi na experience ko po na sumali sa SHIPPING MAX nag negative po ako...salamat sa sasagot

Owner image url
2 years ago
how to remove this notification order volume limit also i change my shop name already then the shop doing well naman

i followed the rules, i just a new seller still the system is not friendly, the virtual assistance not understand my concers

Owner image url
No orders for 5 days

I wonder why i dont have orders from all of my stores for 5 days even if i already top up for sponsored discovery.this is the first time for almost 3 yrs of my selling experience here in lazada.

I did store voucher

I did flexi combo

I did free shipping max

I did free shipping subsidy

Owner image url
2 years ago
Can foreigners living in the Philippines be sellers?

Can foreigners living in the Philippines sell things in Lazada?

Owner image url
2 years ago
Inactive account

Why can't i find the holiday mode in my profile?

Owner image url
2 years ago
bundle promo creation

how to create bundle promo? walang create button. please help

Owner image url
2 years ago
Products information

I am a new seller who hasn't started yet. 

(1)

I am in the Philippines.

When I get an order and payment, the product will be shipped from a foreign country.

In this case, what address should I put in (1)? 

(2)

Since the shipping fee is already included in the product price, I would like to write ‘free shipping’.

Where can I write it? 

(3)

I want to make ‘cash-on-delivery’ impossible, because I want to make sure to receive payment in advance before shipping.

Where can I write it?