Lazada Community
Find answers, ask questions, and connect with our community of Lazada Sellers.
Ask a Question
Top Questions
Owner image url
2 years ago
new seller need someone to be my advisor

baka may mga gusto tumulong po sakin drop your contacts nin the comments

Owner image url
1 year ago
Re free shipping

Hi there,

Good day! Can we apply free shipping on our bundle promo or is it for the entire product? If we can apply the free shipping to our bundle what is the process? Thank you.

Owner image url
1 year ago
What if there are traffic visitors and no orders

1. Product quantityThe quantity of products in the store should not be too small, as consumers may feel that there is nothing to browse and leave. After opening a store, merchants must regularly update their listed treasures, increase store products and inventory. If there are too many products, consumers who don't like this one can also look at other products, which may lead to placing an order. As long as consumers buy, we can increase our order volume, so novice sellers must list more products.

2. Decoration styleThere is also a certain correlation between decoration style and consumer purchase. Everyone's changes are different, but they are always attracted to the same style. Therefore, after determining the product, merchants should also find a decoration style that matches their own store based on the product. Try to be simple and generous, so that consumers have a desire to shop.

3. Product arrangementOrderly arranged products can increase store traffic, which requires merchants to set up a directory to store new products, hot selling products, promotional products, etc.

4. Customer serviceA poor service attitude will definitely not increase the order volume. The store must pay attention to service and encourage customer service to serve with a serious, enthusiastic, and positive attitude.

5. Product selling pointsI have talked about many aspects, but the most important thing is still in the product. It is important to highlight the selling points of the product, so that the seller can clearly see and understand the selling points of the product, thereby facilitating the transaction.

Owner image url
2 years ago
How to block malicious buyers from buying my products?

How to block malicious buyers from buying my products?

Owner image url
2 years ago
sponsored discovery

ano po ang kelangan kong gawin para mag ka access ako sa sponsor discovery. mag 2 months na po akong seller. thnks po sa sasagot.

Owner image url
3 years ago
How to set up Sponsored Affliate

Can i set up Sponsored Affliate even though i still have credit balance from my sponsored discovery campaign?

Owner image url
How to live stream on Mobile using OBS for better resolution

Hello, I have a question about live streaming on Mobile using OBS.

I'm only going to do live streaming on my mobile (No use of Camera).

But since the resolution is quite bad, I'd like to know if there are other ways to make it better utilizing OBS.

(The manual kind of applies that it's possible but doesn't say how it's done)

Thank you very much in advance.

Owner image url
GINAMIT ANG PICTURE NAMIN

HI, PAANO PO IREPORT YUNG MGA SELLER NA NANGUNGUHA NG PICTURE NAMIN TAPOS MAG POST DIN SILA SA KANILA USING OUR PICTURE

ISsclOg4

Po8e2inA

sila po yung gumamit ng picture namin ng mailtank 24 volts battery lithium

Owner image url
2 years ago
For sellers selling live plants

Good afternoon everyone! Any plant sellers here? Since these should be delivered by sellers already do you have any packaging tips for making sure the plants arrive to buyers safely?

Owner image url
1 year ago
Packaging of a Bulk Order

We received an order of 20 gallons, upon searching on how to divide the 20 gallons to multiple packaging, i accidentally hit the Arrange shipment.. now the transaction is in To Hand over section.
Is it possible to Recreate the package?

Owner image url
1 year ago
Certificate 2307 only for Corporate?

Hi, new seller here! I was reading all guidelines for opening a shop and I am confused regarding Certificate 2307. Is it exclusive to corporate or pati individual seller is required to submit/file?

Singit ko na din regarding the valid IDs option. Apat (TIN ID, Driver's License, SSS, Passport) lang ba talaga ang pwede? May mas preferred kasi akong other valid ID na wala sa options.

Hope you can help me. Thank you!

Owner image url
How to handle Ninja Van delivery?

Hello, how to handle po yung parcel under ninja van delivery. I only do drop off so no idea who to contact for this matter. I appreciate any quick response, thank you!

Owner image url
Price Campaign How to Manage?

Hello po! Newbie here!

I tried joining some campaigns by Lazada, however, there are minimum prices provided by Lazada which is lower than my cost and some items which are same are showing different prices. Bakit po ganon, Im afraid bka sabihin ng buyer ko paiba iba costing ko.

Help pls to understand. Thanks in advance.

Owner image url
PRODUCT OUT OF STOCK

hello bakit po lahat ng items ko sa lazada ''OUT OF STOCK'' kahit madame po akong stock

Owner image url
2 years ago
Payout [New Seller]

Hello! I have accomplished 8+ orders and they have been received by the respective buyers. However, I have not yet received my payout. Can someone help me? Thanks!

Owner image url
2 years ago
9.9 sales promotion

I would like to ask if there is a 9.9 promotional shop decoration template for the Philippine site?

Owner image url
How can I register my business here in Lazada as a Individual seller, since I am already registered in BIR and I have balance in my wallet

How can I register my business here in Lazada as a Individual seller, since I am already registered in BIR and I have balance in my wallet

Owner image url
3 years ago
bakit kaya walang buy botton

Ask lang sana ako, kung bakit kaya walang buy button ang shop ko,ano kaya ang dapat gawin nito?

Owner image url
3 years ago
Need help how do I sell my product from hongkong

Any idea about how can I sell my liquid product? is there a shipping policy? I'm based in Hongkong I face some issues regarding my product.
Hope someone can give me a good answer regarding this problem.

Owner image url
1 year ago
I don't have product Pre-order function

I submit applications on the Pre-order application link every week. Half a year has passed. I still don't have pre-sale functionality. May I ask what I should do?