Lazada Community
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1 year ago
Wrong Return Item

Hello po! I need help po. Since po ang napasok sa system ko ay failed delivery, automatic po ibabalik sa akin bilang seller po. Ngayon po yung item na bumalik sa akin ay hindi na po yung kung ano yung pinadala ko. One thing pa po dalawang rider daw po ang nagpunta sa buyer dahil kinausap namin si buyer. Nagbayad po si buyer sa unang nagdeliver dahil po complete detail at tama ang waybill. Sa makatuwid po yung item po na pinadala ko ay nakuha ni buyer at nabayaran pero hindi po iyon ang pumasok sa system. Sa second rider naman po hindi na tinaggap ni buyer at yun po ang pumasok sa system dahil ang reason po ay seller reject the package in door step. I really need help po dahil 5 digits po ang halaga ng item na yun. Sana po matulungan ninyo ako sa dapat kong gawin. Maraming salamat po sa inyo.

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2 years ago
Customer Requests Seller to Cancel Order

Just like to ask if there will be no problem in case the customer will request the seller to cancel her order that is on Ready to Ship Status, customer's problem is due to Bank payment concern.

Thank you

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Where do I find the Campaign Graphics such as 9.9 logo?

Hi.
Does anyone know where to find the Campaign Graphics such as 9.9 logo?

Please let me know!

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About Bank account?

Hi Po, new seller pa lang Po Ako, ask ko lang Po if pwede Po mag process Ng order without bank account Po muna na nilagay sa lazada? Papasok Po ba Yung earnings sa wallet at maitatransfer Po ba if nilagyan na Ng bank account? Thank you Po sa sasagot☺️🙂

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1 year ago
Out of Stock appearing on my buyers

Hello! Why are my products appearing as out of stocks to my buyers, but i do have available stocks naman?

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11 months ago
auto deduction of Marketing fee

ask lang po para saan po yung marketing fee bat sobrang laki po ng ni leless sa transaction namin

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2 years ago
How to connect my lazada shop to my Facebook page?

Hi, good day. I have a question on how to connect my lazada shop to my Facebook page using a computer? And is dingtalk still working, because I see that it's muted?

Kind regards;

Baguios Own Granola Gold/Merlyn

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1 year ago
Can you have a Lazada store AND also be an affiliate..?

Hi! I'm SUUUPER new to selling on Lazada, I just signed up for a shop last week and I'm still waiting for the pouches i ordered before posting anything for sale...

Thing is, on the same day I set up my Laz shop, I also signed up for Laz affiliate (as in, you get an affiliate product link, and you get a commission when people use your link and buy stuff... not the "Sponsored Affiliate" one). I noticed that it's been 9 days and my affiliate dashboard still doesn't allow me to generate aff links for the specific products I actually want to promote, instead of just the recommended ones that I've never tried. I was hoping i could use my personal social media to promote stuff in groups etc.

Is it possible that you can't have BOTH a laz shop and be an affiliate at the same time? Otherwise, how do i get my affiliate dashboard to finally work?

Sorry for the newbie question lol.

Thank you in advance! :D

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PNR Rate Violations

Hello, can we lessen the violation points if we improved our PACKAGE NOT READY rate? Thankyou in advance for the answer.

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2 years ago
How can I arrange shipment using my another warehouse address?

Hi po may 2 warehouse address na po ako paano ko po iset up kapag mag arrange shipment po ako ? Paano ko ichange yung warehouse /pick up address ko sa particular order lng po ? Salamat sa sasagot

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2 years ago
Cancelling ongoing campaign

Good day, how can i cancel my ongoing campaign? Thank you.

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2 years ago
How to change the soundness of newly opened stores

How to change the soundness of newly opened stores.

My school has left homework for opening an online shop.

We also need to post two articles about operating the community

Can you help me,thanks.

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New seller here. Error uploading photo items.
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2 years ago
Dress Code - Meron ba talaga?

Hi, mga ka seller!

May mga nababasa ako sa social media na nag-iimplement daw ng dress code ang ibang DOPs? Totoo ba ito? May dress code na ba dapat tayong sinusundan pag mag ddrop off?

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paano mag add ng assistant sa lazada seller account ko?

Gusto ko sanang mag add ng assistant sa lazada seller account ko, taga manage ng shop, upload ng products at pag sagot sa mga inquiries.

Pano po gawin yun?

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3 years ago
lazada packaging

new seller here. how to request or order packaging bag. thank you

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2 years ago
Dropshipping from Alibaba to Lazada Phils.

Hello po, papano po ba mag dropshipping from Alibaba to Lazada? Ano po ba ang proseso? Can I use my existing Lazada seller account or kailangan ko pang mag create ng bagong Seller account?

Thank you po.

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New seller planning to Sell digital books

Hi good day! I just want to know what documents do I need to prepare to start selling ebooks here in Lazada? Is reseller rights certificate is enough? I will wait for the respond. And it will be highly appreciated. Thank you!

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2 years ago
How to quickly reduce the indicators of Late Fulfillment and Average Processing Time!
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2 years ago
10.10 banners availability

good morning po... wala pa po bang available 10.10 banners? thank you po sa sasagot...