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6 months ago
may complain kami about sa flash express courier hindi na pickup ng ilan days na po at naging cancel na yung items at baka ma violation na naman kami about dito.

Case number: 2500000124923263

Seller Name: allinoneproductsph

ID: PH7S40WIHT

order number: 710000979223450

may complain kami about sa flash express courier hindi na pickup ng ilan days na po at naging cancel na yung items at baka ma violation na naman kami about dito.

kapag hindi nakuha ng courier direct kami nag followup sa kanila kaso ngayon na ignore kami, bakit hindi kami nag direct sa inyo nagcomplain dahil dati ilan beses na nangyari yung complain namin sa Lazada customer services na puro sasabihin aasikasuhin kami in the end hindi parin na pickup ng courier hanggang ma cancel kaya nag direct na kami sa kanila, medyo yung service ng lazada customer support at courier ay hindi maayos sana maayos dahil damay kami at kami ang nagkakaroon ng violation at nawawalan ng benta kasalanan ng customer service at courier kami ang nagkakaroon ng violation sa ginagawa.

Paki raise sa management nyo

1st kapag kami nagpapadala maayos naman dba at hindi naman kukunin ng courier kapag may mga sira / damage ang mga bubble wrap,

- sana kapag mag file ng complain kami hindi na kailangan namin yung (How to pack the specific parcel your filling for claims) dapat mga courier ang mag picture dahil sila ang magdadala sa customer kasi dagdag pahirap sa amin yan lalo na madami yung order namin, ang gawain namin magbenta hindi maging photographer dagdag pahirap yan, dapat yung mga damage items lang ang pipicturan namin dapat pati rider meron din for evidence.

2nd kapag mag file ng complain kami yung (Item image showing the affected area / Damages) yan lang ang required namin sana at picturan ng rider yung mga damages din at syempre kami din.

3rd kapag naman hindi kinuha ng customer yung items sana hindi namin sagot ang delivery charge sa pagbalik ng items dapat responsibilidad ng customer un at syempre kung pwede buksan ung items at picturan ng rider at customer baka pinalitan ng rider ung items gawing bato lang ang laman lugi din ang customer.

4th kapag naman hindi na pickup ng courier yung items namin o kaya nag followup kami sa lazada customer service at hindi parin na pickup yung items sana hindi kami magkaroon ng violation dahil hindi namin kasalanan un kundi ung ang courier.

Only in the Philippines talaga, ang kasalanan ng iba sa iyo ang violation parang sa pulis lang kasi kayo ang may hawak ng system namin.

sana ayusin nyo ung system nyo maayos kami nagbebenta pero kami ang dehado lagi.

Owner image url
6 months ago
I didnt receive the payment form lazada ,but the system status is already payout to my bank account!
  • My old bank was closed on 2022 ,After that, all the transfer of lazada were automatically refunded back to lazada account because my bank rejected the payment from lazada,but there was a payment that the system status was transferred to my old bank account.

  • Even though I have submitted all the evidence to Lazada to prove that I did not receive the payment, the case processing is still very slow.

  • During this year, I have been in contact with the lazada team throughout the year,due to internal adjustments at Lazada, my manager was changed halfway through the processing of my case. I had no choice but to contact the new manager and start over.and my new manager also confirmed that the payment was not paid to me because my bank rejected the payment.This is a very happy thing. My case is finally making progress.

  • But after my manager asked me for my personal information in July, she told me that she already coordinated to higher team to further advise regarding to my concern. However, it is now September and my case has not made any progress.

  • I don’t know how many months it takes for Lazada’s higher team to handle a case, but the long wait makes me more and more disappointed with Lazada’s team!

Owner image url
6 months ago
How long does it take for Whitelisting for vapes to take effect

How long does it take for Whitelisting for vapes to take effect

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6 months ago
Pick up information

How can I book a pick up services? May I ask if it require a minimum orders to schedule a pick up?

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6 months ago
Chat room Violation, how can I restore Chat room access?

Need Help, how can I restore Chat Room access? have been restricted and I don't know the violation and how to restore my access. Thanks

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6 months ago
FAIR TRADING POLICY

Good day, may i know the reason why i got banned?

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6 months ago
i cant send message to my chat box.. i cant send message to my chat box.. it says that i violated rules.. how can i fix this? i cant reach out to my costumers 😔
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6 months ago
Paanu may file nang complaint nang parcel na RTS Pero Hindi sya tally sa packaging at products na pinadala mo. I already files a written report but today another rider delivered it wala ako sa bahay. Natanggap Lang nang in-laws ko
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May way po ba na ma remove si ninjavan as courier? Nadedelay po orders ko kasi kung tumawag for pick up ay 930 na ng gabi.
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6 months ago
Deactivation of Online Store

How to make an appeal to lift the deactivation of my store in Online Lazada as a dropshipper? Where to contact to have clarification of my violation as a new seller?

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6 months ago
unauthorized for my Product

unauthorized for my ecigarette/vape
how can I enter my product in the lazada seller center

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6 months ago
Reviews from buyer

Hi! I want to ask how to remove 1 star review from buyer? Without any reason they review my shop. they never bother to ask seller about the product. i got a 1 star review which is not fair for us a seller.

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8 months ago
Receiving a lot of spam chat recently

Hello po,

I'd just like to know if anyone is also experiencing spam chats? With names looking like 3-4 digit letter codes? They sometime chat QR images.

  • Asked PSC already and they said they can't control spam chat and just set up LISA to take care of it.

Please share experience. Thank you.

Owner image url
8 months ago
Seller voucher / giveaway

Hello,

Can I offer a 100% discount as seller voucher? This would be like a giveaway promotion basically.

Thank you,
Stefano

Owner image url
8 months ago
Hello everyone and to all sellers of NEOSPORIN OINTMENT

Hello everyone and to all sellers of NEOSPORIN OINTMENT, may I kindly ask how you can sell this product without incurring any penalties? Do you have the necessary authorization? I am planning to sell this product myself, but I'm concerned about potential penalties for my shop. Thank you in advance!

Owner image url
8 months ago
Digital Goods Whitelisting

Parang wala naman nag aasikaso sa form ng whitelisting for Digital Goods kaya andaming sellers di nakakapasok at ginagawa nalang Delivered By Seller yung product nila.

https://bit.ly/DGWhitelistingForm

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how much total of my balance

san makikita ang total balance para malaman kung magkano ang pera sa lazada

Owner image url
8 months ago
Hello po, bago palang po ako ilang araw pang ng start sa pag benta.

tanong ko lng po nawala po ang add to cart naging add to my likes nalang po.

Bakit po kaya.

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8 months ago
Still no sales... how to sell

hello

i just recently become a Lazada seller and according to my stats its been more than 40 days yet still no sale. What to do?

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8 months ago
Pre order new seller

Paano po ang pre - order as seller wala po kasi lumalabas sakin?