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Reject a Return Item

Hello. If I rejected a return item from a customer, the reason is that the item that I sent is correct, can the customer contest? What would happen if that is the case? Thank you!


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CPAS Integration to Facebook Business Manager

Dear everyone,

As a new seller, I am seeking assistance and would like to inquire if any of you may have access to a contact number for Lazada Marketing in regard to CPAS integration and LazMall application.

Your support would be greatly appreciated. Thank you in advance!

Regards,

JRK Dream Marketing

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1 year ago
HOW TO RE APPEAL REJECTED APPEAL

Hi, can someone help me on how to do with our violation? we already submitted the appeal and send the needed supporting documents, however its rejected. can anyone help me?

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1 year ago
Digital Product Whitelisting

hello sino po dito yung nag apply for digital product whitelisting? Tanong lang po ilang days po ba yung approval pag nag apply? Kasi yung sa akin mag 3 months na po kasi follow up ako ng follow up sa PSC pero palaging reply sa akin na wait lang daw ako ng email sa assign team pero ni isang email wala akong natangap. complete naman yung docs ko tsaka may reseller rights licensed naman ako sinubmit bakit po kaya antagal? may team po ba talaga na assign dyan? lazada ano na? ginagawa ng staff nyo?

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1 year ago
How long does it take for Whitelisting for vapes to take effect

How long does it take for Whitelisting for vapes to take effect

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1 year ago
FAIR TRADING POLICY

Good day, may i know the reason why i got banned?

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i cant send message to my chat box.. i cant send message to my chat box.. it says that i violated rules.. how can i fix this? i cant reach out to my costumers 😔
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May way po ba na ma remove si ninjavan as courier? Nadedelay po orders ko kasi kung tumawag for pick up ay 930 na ng gabi.
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Deactivation of Online Store

How to make an appeal to lift the deactivation of my store in Online Lazada as a dropshipper? Where to contact to have clarification of my violation as a new seller?

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1 year ago
LOGISTICS/COURIER

Hello po,

Ask ko sana na kung papano ba maalis si lex as courier na magcater saken, before kasi ngpipick up naman sila ng parcels saken, 2-3 vans a day ang nagiikot, nagagalit pa nga un isang van kapag naunahan ng isa. hindi man ganun kadami un parcels ko nasa 3-5 parcels a day recently, biglang ng drop off ung option ng shipping saken for lex. eh dati halos 1 parcel lang sa 1 week kinukuha naman, kung kailan mas marami na per day saka naging ganun.

mag ask ako na alisin nalang sana si lex, kung ndi kaya magpick up, kasi may other shipping provider naman like jnt, ninja van and flash. wala naman kasi akong man power to drop off, at sinsabi na drop off station na within 5km nasa liblib na lugar. 5km sya if ndi ka dadaan sa pinaka hi-way, pero kung sa looban naman dadaan matataga na sa trike ang bayad. malalaki din kasi usually ung items na order saken.

bakit kasi pinipilit pa na lex kung ndi naman kaya ni lex magpick-up?

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Out of Stock listing

Hello!
Can someone enlighten me, I am new here in Lazada as a seller, literally just posted my 1st item a day ago.
Items posted have 1 to 10 stocks on hand depending on the item but as I've checked it on the app it seems all of the items listed are out of stock. what can I do to resolve this?

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1 year ago
Why is the price that buyers see on LAZADA for my product not the lowest SKU price among my products?

Why is the price that buyers see on LAZADA for my product not the lowest SKU price among my products?

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What do you guys think about the improved payout cycle? Isnt it amazing?
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1 year ago
Paano Po maililift Ang ovl ko,kasi Ang nAngyari,nakalimutan ko ivacation mode Ang aking shop tapos nagcancel lahat Ng orders ko and then laht Ng nagoorder sakin laht wishlist nang napupunta.please help me sayang din ksi tong shop ko
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1 year ago
Hi wala pa akong natatanggap ng Payment notification after receipt of delivery. Na received yung item last April 10. Thank you

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1 year ago
I Have Already Stock But It Shown Out Of Stock And Addtowishlist Already. How Can I Fix It?

Hi Have Good Day Maam/Sir

I'm A Lazada Seller Po,I Have A Concern About My Product And My Stock.

Ask Ko Lang Po,Why Lahat Ng Products Ko It Shown Out Of Stock And Add To Wish List Already Even I Have A Lot Of Stocks Po?

How To Fix It Po?

Thanks Po Sa Answer Ma'am/Sir.

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1 year ago
PRE-ORDER Option

Hello! If my shop is now eligible for the pre-order option, how do I activate it on one of my products? It doesn't show up on my 'Product Management' tab/page. Thank you!

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1 year ago
SKYSHIPPED PARCEL DROP OFF STATION

located at 303 Escolta Binondo Manila

Opens 9:00 am to 7: 00 pm

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1 year ago
Ano po ang ibig sabihin ng unpaid order?

Ano po ang ibig sabihin ng unpaid order? Di ko po makita sa lazada university ang sagot.

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1 year ago
hello po new lang din po ang shop ko sa Lazada,pano po ipromote ang store sa lazada?

Hello po bago lang din po store ko sa Lazada, How po ito ma promote ang store to sell more