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2 years ago
can i block a buyer?

pwede ko ba i-block ang buyer? 1st order nya sakin 1 item. nung dumating sa house nila, kinancel nya. then after 2 weeks, umorder ulit ng 3 items separately. prinocess ko since baka di na maulit pag cancel nya. ayun na nga, nung dumating sa last hub for delivery na kinabukasan, biglang kinancel ulit yung 3. then umorder ulit after ilang days, ibang size naman. ako na nagcancel coz alam ko na mangyayari. now, eto na naman sya, umorder ulit ngayon, different design and size. ika-cancel ko ulit to. pwede ko ba syang i-block since hindi na maganda ginagawa nya sa seller? baka di lang sakin ginagagawa ito. thank you!

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2 years ago
Cannot edit product

Why is my product edit marked as blocked?display as Product edit was blocked by tag,context

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2 years ago
How to boost my items

New seller here ask lang po ako kung paano mag boost ng items? salamat po

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2 years ago
how to remove this notification order volume limit also i change my shop name already then the shop doing well naman

i followed the rules, i just a new seller still the system is not friendly, the virtual assistance not understand my concers

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1 year ago
Paano Po maililift Ang ovl ko,kasi Ang nAngyari,nakalimutan ko ivacation mode Ang aking shop tapos nagcancel lahat Ng orders ko and then laht Ng nagoorder sakin laht wishlist nang napupunta.please help me sayang din ksi tong shop ko
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2 years ago
Any recommended banks to use other than chinabank and BDO?

It Looks like chinabank has some issues in their system the funds from my july and august payout is still not available, and I don't trust BDO for now due to the hacking incident I'm considering BPI or Metrobank.

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2 years ago
Bakit hindi ko na maactivate ung product na nadeactivate ko before due to lack of stocks but now gusto ko na ulit syang iactivate pero null yan po ang nalabas

Pa help naman mga seller want ko pa kaseng madagdagan anga product ko

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2 years ago
Duplicate Order

Hi!

I'm just hoping na magkaroon soon ng Features where we the seller can cancel Duplicate orders. Ang hirap po kasi kapag hindi po nagrereply si buyer or hindi nag seseen ng messages, nagkakaroon tuloy ng violation.

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2 years ago
About Opportunity Center

i have a question po, how to search in Opportunity Center. example pag hindi mo mag search about bags, motorcycle accesories or Clothes ganyan po.

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Can I change my store name?

I am planning to change my store name into my newly registered DTI name. Is this possible? Hindi po ba maaapektuhan ang performance, visiblity ratings etc ng store ko ? currently pinapaayos ko din ang store decoration, banner and store front design etc. If possible to change , ipapagawa ko na din ang new logo so it could be included sa new lay out . Thanks in advance. :-)

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2 years ago
How to cancel live campaign?

How to cancel live campaign?

di ko kasi agad naba sa na live, paano icanel ung registration? Thanks

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11 months ago
may problem po ang finance area?

dahil mga 1 day lang posted na ang payment, ngayon naka 3 days na di pa lumitaw ang payment. bakit po ganon?

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How to get the return items

Hello Goodeve nireturn ni client yung item, nakuha na po niya yung refund pero yung item andun pa po sknya paano po kya gagawen ko

salamat po

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3 years ago
Free Shipping Max Deduction

Good day to all ka-sellers, ask ko lang po regarding FSM. I am currently joined sa FSM, question ko po is, if buyer purchased and binayaran naman nila ung shipping fee magkakaroon pa din ba ako ng 3% deductions once delivered na po ung items? Kasi pag check ko po sa mga delivered items ko meron ako mga deductions wherein buyer paid the cost of shipping fee? Thank you in advance sa sagot.

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2 years ago
I got an order, but I think the qty won't fit the packaging

I got an order, but I think the qty won't fit the packaging. I think I would need 2 or 3 separate packages for a single order. But the AWB is just one? is re-printing the same AWB the correct solution?

Thank you po!

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Refund for Sponsored Discovery

Good afternoon, everyone/Patulong naman. Nagtop up kasi ako sa Sponsored discovery kahapon using my store earnings for Php2k. I think nai-submit ko siya twice kasi ang bagal ng internet ko kahapon. Then nung natapos, i was billed twice.

Can I ask for a refund? Ano pa po pwedeng gawin?

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11 months ago
Help changing "Drop-off" to "Pick-up" settings. Settings > Shipping Provider > Change first mile type button is DISABLED.

RESOLVED: after reaching out with live agent, we learnt that shipping provider is currently disabled until December 13, 2023 due to running mega campaign.

Hi, I'm trying to change our shipping option from drop-off to pick-up, but the actions button are all disabled and not clickable. Any idea how to fix this?

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2 years ago
Inactive account - How to reactivate

Hello to my fellow sellers in this community. Question po.

Automatic bang ma-dedeactivate ang Lazada seller account kapag inactive na sya for a while (60–90 days inactive)? If so, paano po ba sya i-reactivate?

Salamat po nang marami sa sasagot. 😊

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2 years ago
OVL - How long is the OVL penalty?

- How long does the OVL penalty? Dec 27 yung cancelation and its January 13 na, hanggang ngayon may OVL pa din. Also, di ba reset at midnight, but today, past 7am na di pa din nag reset.

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1 year ago
Why is the price that buyers see on LAZADA for my product not the lowest SKU price among my products?

Why is the price that buyers see on LAZADA for my product not the lowest SKU price among my products?