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Pick - up & Returns Operations

My store is open even on Sundays and holiday. Tanong ko lang, available din ba ang pick-up/ return during those days?

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2 years ago
New Seller here: LAZADA MARKETPLACE SELLER FEES

Hi. Quick question lang po, saan po pwede makita yung complete list of fees po for lazada mp seller?

Thank you po.

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2 years ago
Ask for SLA Extension

Question po. Hanggang ilang beses pwede magpaextend ng SLA? Like meron ba itong maximum limit? And anong usually reason niyo po? Salamat

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Is the lazcoin program wortful to joining?

I want to boost my store but I felt the coin pro was...a little tough for sellers. So I wonder if you all the sellers joining the pro getting the boosting visitors?

And if there are other unfair pros, tell me plz

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Paano nyo po nattrace

Mga Ka-Lazada, ask ko lang po sana lalo na sa mga nakabenta na ng 100+parcels. Paano nyo po nattrace kung pumapasok lahat sa account ang payment? Medyo tedious po kasi i-check isa-isa. May advice po ba kayo? Thank you in advance.

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Ok lang ba mag bigay ng contact info sa Lazada chat?

Ok lang ba mag bigay ng contact info sa customer using Lazada chat?

ex. cellphone number,Facebook name, etc.

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2 years ago
Bulk Upload Error with Images

Hello. Can someone help me with bulk uploading error? I keep encountering this error message. I already uploaded the images in MEDIA CENTER, exported the link, removed the hyperlink & pasted it to the excel file. But no matter what I do, same error message appears. Image file size is 700x700, with a total of less than 200 kb. Super liit na ng file. I dont understand why the system won't accept it.

Ive chatted PSC for a week now. Agent keeps closing the case kahit wala pong resolution.

Here is the error message.

1.Failed to convert image URL. Highly recommend to use image URL from Media Center. Go to Products > Media Center (Error Code:data.BIZ_PROCESS_FAIL_TO_MIGRATE_MAIN_OUTER_IMAGE.lazada)

2.Third-party system biz error (name:MEDIA, method:migrateMedias, code:102, message:4030-Parameter [OriginalMediaUrl] has invalid format [4030].) (Error Code:data.THD_MEDIA_CENTER_BIZ_PROCESS_ERROR.lazada)

3.Failed to convert image URL. Highly recommend to use image URL from Media Center. Go to Products > Media Center (Error Code:data.BIZ_PROCESS_FAIL_TO_MIGRATE_MAIN_OUTER_IMAGE.lazada)

4.Third-party system biz error (name:MEDIA, method:migrateMedias, code:102, message:4030_BK-Parameter [OriginalMediaUrl] has invalid format [4030_BK].) (Error Code:data.THD_MEDIA_CENTER_BIZ_PROCESS_ERROR.lazada)

Hope someone can help :(

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1 year ago
1st Time Seller

Would it be possible to drop my parcel using plain bubble wrap only? as I havn't receive my ordered pouches yet.

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2 years ago
Hello Ka Seller

ano po ang dapat kong gawin para bumalik yung mataas kong OVL..Kasi nasa 3OVL na lng po ako sobrang baba na po;(

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1 year ago
How exactly do you setup the "Delivered By Seller?"

Is there a 3PL that Lazada can endorse especially for items that fall under the bulky items category? Items that are more than 300cm or 50kg, because XDE will not deliver these sizes anymore.

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3 years ago
Need to check on my buyer's records

Good afternoon po. Tanong ko lng po

Saan po makikita ang history ni buyer?

May order kasi sa akin now pero probinsya siya.

Nadala  na po kasi ako pag probensya bumabalik lng din sa akin yung order.

May kalakihan din kasi ang halaga nito.

THANKS PO.

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1 year ago
The order was delivered to my customer but the payment is not yet transfer to MY BALANCE ?

The order was delivered to my customer but the payment is not yet transfer to MY BALANCE ?

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Ano po kaya mangyayayri if nacancel ko yung order kasi out-of-stock?

Ano po kaya mangyayayri if nacancel ko yung order kasi out-of-stock?

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2 years ago
What is the Top Seller?

I wonder what project this is? Conditions and benefits of joining?

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2 years ago
All my products in Lazada Store shown out of stock

Hi po hope you can help me i have product stock but here in lazada store showing na out of stock po lahat ng product item ko po..Salamat sa lahat ng makakatulong sa akin.

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2 years ago
How to collect 500 Credits

Ask ko lang po, nacomplete ko na po yung 3 tasks nato. May way po ba na macollect yung reward? Wala po kasing button para macollect yung 500 Credits?

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Receipts - What is the best practice?

Good day to all. PTPA.

May tanong po ako regarding sa pagreresibo. Ano ba ang best practice na mas ok and mas madali for sellers whose daily orders is around the average of 50?

1. Per customer/order ( bago i-arrange ang items for shipment)

- ang concern ko lang dito medyo mahirap magmanual. Tumatagal din ang pagbabalot, madaling maubos and papel para sa resibo, tapos ang daming failed delivery na naresibohan na. Pano kaya un?

2. Total daily sales ( 1 receipt ) - ok lang ba ito if wala naman nanghingi lagi ng resibo? Pwede kaya i-separate na lang yung nanghingi ng S.I tapos ung ibang order i-total nalang para isahang resibo na lang?

3. Total delivered parcels daily. -parang ito ang pinaka okay since sure sales na ito?

Salamat po sana po may sumagot.

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Buyer Requesting for Invoice

Question: my customer is asking me to provide official invoice ordered via the lazada app. Is this possible? Or should the customer have this requested directly to lazada?

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2 years ago
Different business and warehouse address

My business address is in Batangas. Yung warehouse address ko naman is in Laguna. Pwede po bang gamitin ang kahit anong drop-off points sa mga area na yun in Laguna?

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2 years ago
OVL Question about dropshipping

Good evening, I'm a dropshipper and connected with a dropshipping company and there are many stores under this dropshipping company. My question is: Does the OVL apply to the dropshipping company or to my store only? Secondly why do I have an OVL alert if my cancellation rate is 0% and How will it affect any campaign that I will join just in case I have OVL. Thank you.