we've been joining all lazada's campaign , free shipping,vouchers,flexi combo, sponsored solutions, Cem but still until now we cant get enough visitor and sale what do we need to do nag add na din kmi ng products,

Hello!
Can someone enlighten me, I am new here in Lazada as a seller, literally just posted my 1st item a day ago.
Items posted have 1 to 10 stocks on hand depending on the item but as I've checked it on the app it seems all of the items listed are out of stock. what can I do to resolve this?

📣FOR Lazada SELLERS- Lazada Drop Off Station- Mzhy Parcel Services

We are OPEN from MONDAY to SUNDAY, 9AM to 11PM

📍FREE PICK UP MINIMUM of 30 PARCELS near DELPAN, MAKATI

📍NO Parcel limits

📍NO Fees to be Collected

📍24/7 CCTV operation

📍Pouch or Bulky parcels accepted

📍With Parking Space

📍Safe & Spacious Area

📍Faster courier turnover

📍Very Accessible to Makati, Manila & Mandaluyong areas

📍📍 We ACCEPT drop off via LALAMOVE, GRAB & Toktok etc.

Questions? Don't hesitate to send a DM for more inquiries or you can call or text us at 09672355195 / 09153660160.

https://www.facebook.com/mzhyparcelshopeelazada

Happy selling! 💙

Gusto ko po gamitan ng sponsored discovery ang shop ko pero nag aalangan po ako kasi diko po alam ang computation po sa charges , nasa halagang 125 above lang po ang price ng product ko, paano po ang computation non? please send any idea po para maliwanagan po ako at yong kapwa seller ko din thank you po.

hello po pwede po pahel po kasi po bago lang akong seller ngayon po nakapag fill up ako doon sa terms na non coop seller na nag popop out pag nagbukas ka ng lazada seller center kaso gusto kung maging coop member po pano po kaya un naka pag fill up ako at naka pag submit doon sa non coop seller wala pa nmn ako BIR

hi good pm pano po maglagay sa variation nahihirapan po ako...new seller po

1.How to improve store flow quickly?

Do they charge If we use Lisa Smart Answer feature?

Just checked the DOPs near me and sarado ang kanilang operations ngayon. Maari ba akong mag-request ng extended SLAs for my items na need i-drop off?

Magandang araw po tanung ko lang po kung lahat po ba na mga promotion ay magagamit ni buyer po?

hello. 3 days na akong nag try to reach PSC pero di ako maka-contact. puro chat bot messages lang ang responses. messages like this:

It may take a while before our agents can connect with you as they are helping other sellers. In the meantime, you may click on the topic of your concern below or type in your question so I can assist you immediately.

may naka try na bang mag contact lately? how po kaya? thank you.

Hi, new seller here. I want to apply a 70% off discount for my products. But the maximum allowed is only 50% off. Please help.

Super impressed ako sa store decoration ng LAZMALL stores also sa mga local stores, any tips san nyo ginagawa or nagpapa-edit lang ba kayo ng banners etc?

Case number: 2500000124923263

Seller Name: allinoneproductsph

ID: PH7S40WIHT

order number: 710000979223450

may complain kami about sa flash express courier hindi na pickup ng ilan days na po at naging cancel na yung items at baka ma violation na naman kami about dito.

kapag hindi nakuha ng courier direct kami nag followup sa kanila kaso ngayon na ignore kami, bakit hindi kami nag direct sa inyo nagcomplain dahil dati ilan beses na nangyari yung complain namin sa Lazada customer services na puro sasabihin aasikasuhin kami in the end hindi parin na pickup ng courier hanggang ma cancel kaya nag direct na kami sa kanila, medyo yung service ng lazada customer support at courier ay hindi maayos sana maayos dahil damay kami at kami ang nagkakaroon ng violation at nawawalan ng benta kasalanan ng customer service at courier kami ang nagkakaroon ng violation sa ginagawa.

Paki raise sa management nyo

1st kapag kami nagpapadala maayos naman dba at hindi naman kukunin ng courier kapag may mga sira / damage ang mga bubble wrap,

- sana kapag mag file ng complain kami hindi na kailangan namin yung (How to pack the specific parcel your filling for claims) dapat mga courier ang mag picture dahil sila ang magdadala sa customer kasi dagdag pahirap sa amin yan lalo na madami yung order namin, ang gawain namin magbenta hindi maging photographer dagdag pahirap yan, dapat yung mga damage items lang ang pipicturan namin dapat pati rider meron din for evidence.

2nd kapag mag file ng complain kami yung (Item image showing the affected area / Damages) yan lang ang required namin sana at picturan ng rider yung mga damages din at syempre kami din.

3rd kapag naman hindi kinuha ng customer yung items sana hindi namin sagot ang delivery charge sa pagbalik ng items dapat responsibilidad ng customer un at syempre kung pwede buksan ung items at picturan ng rider at customer baka pinalitan ng rider ung items gawing bato lang ang laman lugi din ang customer.

4th kapag naman hindi na pickup ng courier yung items namin o kaya nag followup kami sa lazada customer service at hindi parin na pickup yung items sana hindi kami magkaroon ng violation dahil hindi namin kasalanan un kundi ung ang courier.

Only in the Philippines talaga, ang kasalanan ng iba sa iyo ang violation parang sa pulis lang kasi kayo ang may hawak ng system namin.

sana ayusin nyo ung system nyo maayos kami nagbebenta pero kami ang dehado lagi.

Still isn't sure if I should avail the LISA tool or to hire a live agent instead. What are the advantages using the LISA tool na di ko makukuha with a live agent? Or will it also be advantageous to get both?

Good day po

Just a question please

The customer can use Lazada bonus along with store voucher or campaign voucher?

Thank you very much in advance.!

Hi,

I've been getting traffic volume from 1 SKU lately and it says LAZADA Guided Traffic - Others, how do I check the details for this? So that I would know what else I need to do to increase conversion, sayang kasi ang traffic :)

Thanks

I am a new seller who hasn't started yet. 

(1)

I am in the Philippines.

When I get an order and payment, the product will be shipped from a foreign country.

In this case, what address should I put in (1)? 

(2)

Since the shipping fee is already included in the product price, I would like to write ‘free shipping’.

Where can I write it? 

(3)

I want to make ‘cash-on-delivery’ impossible, because I want to make sure to receive payment in advance before shipping.

Where can I write it?

Hello everyone! I’m a new seller but been a member for 2 years now. I would like to ask ,what if the DOP’s are not available in my area. The shipping providers have deliveries here in Aklan but they DO NOT accept outbound shipping. The only available courier is JRS and LBC. I have reported this to Lazada before but they said to change it to JRS but how can I can change if It’s not even included on the choices. Please help. Thank you in advance.