Lazada Community
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hello po paano napo nalalaman yung contact no# ni customer ngyon pong wala ng old version,.please po need your answer,.yhank you new seller po

hello po paano napo nalalaman yung contact no# ni customer ngyon pong wala ng old version,.please po need your answer,.yhank you new seller po

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2 years ago
how to get the email for a hostility buyer's email when you found some keep place the order on your store via COD and reject to receive it when the package arrived.

how to get the email for a hostility buyer's email when you found some keep place the order on your store via COD and reject to receive it when the package arrived.

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2 years ago
I'd like to ask for eligibility on free shipping max

I noticed there is a new Privilege called LazTop, just wanted to apply for it, but my account doesn't have free shipping max so I was wondering if theres any way i can join free shipping max Thank you!

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will there be pick up schedule on Monday, May 9, election day?

will there be pick up schedule on Monday, May 9, election day?

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Eligibility in free shipping programs

Hi lazada,

Seller ako. Ask ko lang kung eligible ba ang shop ko for free shipping programs? ano ang mga benefits nito?

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2 years ago
is there other to receive payment aside from bank account?

is there any possible way to receive payment aside from bank account? please help i do no t have bank account yet..

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2 years ago
CANCELLARATION RATE

Ilang weeks po bago mabago or bumaba cancellaration rate ?

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revenue concern

Hello everybody.ask ko lang kung sadya ba na nababawasan ang revenue mo,kung gumamit ka ng FREE SHIPPING promotion sa marketing tool as a SELLER

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HOW TO REMOVE 5 VIOLATION LISTING PRODUCTS ALL IKEA ITEMS

paano ma remove yung 5 violation ko sa IKEA products, im not aware na bawal pala magbenta ng ikea items sa lazada, all original naman from ikea Dubai and na approved nman lahat ng lazada, nagulat po ako ang dami ko violations sa products ikea lahat. I already deleted all my Ikea items pero andun pa rin yung vioaltion ko and paano po yun ma remove, meron dun to appeal pero i guess hindi ko na lang sya appeal kasi wala na ako nmn ako nung mga ask nila lang letter from the brand etc , how to remove violation ko po

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2 years ago
Questions about Improving Rating and Reviews

1. Customers can collect Laz coins only once? or every time they review a product?

2. You mentioned that we can give vouchers to improve ratings and reviews, are these the same regular vouchers that they can collect whenever they visit our store? Or is there another way for sellers to give vouchers "Only for those customers who left a review"?

3. The review reminder option:

3.1 Does it automatically send messages to customers?

3.2 When does it send messages to the customers? Is there a fixed day or date?

3.3 Is there a way to track which customers they've sent it to?

4 Are there other ways to entice customers to leave a review aside from giving them coins and vouchers?

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PRODUCT OUT OF STOCK

hello bakit po lahat ng items ko sa lazada ''OUT OF STOCK'' kahit madame po akong stock

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2 years ago
Poor rating Chat

Why my chat rating is poor? since i always replied on the spot my new messages appeared. sad naman....

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2 years ago
How to cancel live campaign?

How to cancel live campaign?

di ko kasi agad naba sa na live, paano icanel ung registration? Thanks

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2 years ago
removing products at sponsored affiliate

hello how to remove product sa list ng sponsored affiliate, a message prompting that need to at 3pm buti Im working it right now 3pm and it still doesnt work. Please see attached pictures.

Thanks for the help

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2 years ago
I can't find my store when searching the name

What can I do to have my store name appear when I search for it? I tried searching for it on Lazada but it didn't come up.

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2 years ago
WALANG LAMAN NG MGA RETURN UNDER FAILED DELIVERIES

Hi anyone help us to solve this problem , many times na nagbabalik ang mga courier na walang laman for the failed deliveries.

how does lazada take this action po?

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2 years ago
Cancelling ongoing campaign

Good day, how can i cancel my ongoing campaign? Thank you.

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2 years ago
can i block a buyer?

pwede ko ba i-block ang buyer? 1st order nya sakin 1 item. nung dumating sa house nila, kinancel nya. then after 2 weeks, umorder ulit ng 3 items separately. prinocess ko since baka di na maulit pag cancel nya. ayun na nga, nung dumating sa last hub for delivery na kinabukasan, biglang kinancel ulit yung 3. then umorder ulit after ilang days, ibang size naman. ako na nagcancel coz alam ko na mangyayari. now, eto na naman sya, umorder ulit ngayon, different design and size. ika-cancel ko ulit to. pwede ko ba syang i-block since hindi na maganda ginagawa nya sa seller? baka di lang sakin ginagagawa ito. thank you!

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2 years ago
MALI YUNG PRICE NACHECKOUT, HOW TO CANCEL

HI GUYS PAHELP NAMAN! :( Wala na ba talagang support na magaasisst? Meron kasi akong orders 10pcs siya from SRP499 nung nakita ko 179 lang sa customer na gusto bumili. Ngayon, ipapacancel ko sana. Pano po? Sino kkausapin? Tried to contact the customer pero walang reply.

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GINAMIT ANG PICTURE NAMIN

HI, PAANO PO IREPORT YUNG MGA SELLER NA NANGUNGUHA NG PICTURE NAMIN TAPOS MAG POST DIN SILA SA KANILA USING OUR PICTURE

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Po8e2inA

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