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Top Questions
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2 years ago
Why is there nothing in my bundle! Neither buy one get one free and giveaways!

How to Participate in a Buy-One-Get-One Giveaway!

Participation Steps Conditions!

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PNR Rate Violations

Hello, can we lessen the violation points if we improved our PACKAGE NOT READY rate? Thankyou in advance for the answer.

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2 years ago
Buyers cancellation habit

How do I request for the buyer's cod mod to be canceled since the buyer has a habit of canceling orders?

How do I report this issue to PSC?

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2 years ago
Schedule Lenten season

Schedule for pick up delivery this coming Lenten season?

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2 years ago
Changing "Drop off" to "Pick up"

Hi I would like to ask for a help how to change shipping method from drop off to pick up. 'Coz the drop off location here is too far and I'm not really familiarize with it.

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2 years ago
Intellectual Property Rights violation

Good day! My store was tagged today as violating IPR and given 1 point but I don't know why. I've got two questions. First, what was my store violation? I don't know it and can't submit an appeal. Second, where can I find this violation that was tagged in my store? Thank you.

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2 years ago
I got an order, but I think the qty won't fit the packaging

I got an order, but I think the qty won't fit the packaging. I think I would need 2 or 3 separate packages for a single order. But the AWB is just one? is re-printing the same AWB the correct solution?

Thank you po!

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2 years ago
New Seller Regarding on Dimesion of the Product or Dimension if the Pouch should i put in ?

New Seller po ako, Gusto ko lang sanang malaman Regarding sa Dimesion?

anu po bang dapat ilagay yung size ng actual items o yung size ng pouch or box na gagamitin ko, salamat sa pagsagot

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2 years ago
pwede humingi mg tulong if how to add product sa variation po..salamat

hi good pm pano po maglagay sa variation nahihirapan po ako...new seller po

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Product launch failed

Since I want to re-publish new pricing, I want to delete it and then upload it again. The SKU is fixed. One SKU entered into the system corresponds to one product, so I can't change it. Now I can't upload it. It shows that there is a copy of the SKU. I'm very distressed. Because I have deleted the product and re-uploaded it before, the SKU of the deleted product can be used to upload the new product without any problem, but now the upload fails. Can anyone help me?

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2 years ago
How to quickly reduce the indicators of Late Fulfillment and Average Processing Time!
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2 years ago
Does the display data and visitor data in the business advisor not include the data in Seller Picks and paid promotion?

如果不是,请告知如何设置全部展现!.........................................................

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2 years ago
Visitor flow is too low, how to improve!

1.How to improve store flow quickly?

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For New Lazada Sellers - How's your Epic 10th Birthday Campaign Experience?

Hello sa mga new sellers dito sa community!

Kamusta ang Epic 10th Birthday Campaign experience niyo? Anu-ano ang mga preparations na ginawa niyo? What learnings have you gained this mega campaign?

I-share mo na yan by answering below! Let's learn from each other, mga ka-Lazada!

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2 years ago
Chat Response Rate

hi everyone! I'm just here to ask on how to improve a chat response? i will be forever great full for all your tip and advise, cause it's very confusing even if i don't get messages from the potential costumers, and I'm very sure that i am the last one who replies them, still my chat response rate are getting low like 66%,

the score must be equal or higher than 85%

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2 years ago
Order Management Policy

Good day, ano po ibig sabihin pag meron kang violation sa Order Management Policy?

thank you po

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2 years ago
Digital Goods Whitelisting approval

Hello i hope anyone here answers my question,.

  1. Should i necessary to submit complete Business Document to approved my application for whitelisting of my digital goods product?. i am a new seller of digital goods.

  2. Or before i apply for whitelisting my digital good should i need to submitted first my business document before apply for whitelisting.

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2 years ago
Cannot edit product

Why is my product edit marked as blocked?display as Product edit was blocked by tag,context

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2 years ago
What does Actions -> "CHANGE FROZEN" mean?
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2 years ago
Free shipping Max Vs Seller Free Shipping

Good day! I have Seller Free Shipping capped at 50 when the order value reaches 999. There is a program now called "FREE SHIPPING MAX PROGRAM FOR EXCLUSIVE SELLERS". My question is: Can I join this program together with my seller free shipping? If yes which one will apply when customers buy? Or should I deactivate my Seller free shipping and join this program?. What is your recommendation? Thanks