Lazada Community
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2 years ago
how to connect Payoneer account

i want to add payoneer account. actualy i am from Pakistan. i open a lazada account and next step is to connect payoneer account. my stock here in Philippines

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2 years ago
I want to join Lazada Cashback Program, but I do n’t know how to join. Does anyone tell me? thanks

I want to join Lazada Cashback Program, but I do n’t know how to join. Does anyone tell me? thanks

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2 years ago
CANCELLARATION RATE

Ilang weeks po bago mabago or bumaba cancellaration rate ?

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2 years ago
How to cancel live campaign?

How to cancel live campaign?

di ko kasi agad naba sa na live, paano icanel ung registration? Thanks

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2 years ago
I can't find my store when searching the name

What can I do to have my store name appear when I search for it? I tried searching for it on Lazada but it didn't come up.

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2 years ago
Why is there nothing in my bundle! Neither buy one get one free and giveaways!

How to Participate in a Buy-One-Get-One Giveaway!

Participation Steps Conditions!

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2 years ago
Chat Response Rate

hi everyone! I'm just here to ask on how to improve a chat response? i will be forever great full for all your tip and advise, cause it's very confusing even if i don't get messages from the potential costumers, and I'm very sure that i am the last one who replies them, still my chat response rate are getting low like 66%,

the score must be equal or higher than 85%

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2 years ago
Free shipping Max Vs Seller Free Shipping

Good day! I have Seller Free Shipping capped at 50 when the order value reaches 999. There is a program now called "FREE SHIPPING MAX PROGRAM FOR EXCLUSIVE SELLERS". My question is: Can I join this program together with my seller free shipping? If yes which one will apply when customers buy? Or should I deactivate my Seller free shipping and join this program?. What is your recommendation? Thanks

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2 years ago
lazada pouches and box

Hi. I am a new seller here. I would like to ask where can I get the Lazada pouches? There is a drop shipping near my residence, I asked where can I get the Lazada pouches since I have an order for shipping. The drop shipping agent said they dont have any.

Do I need to buy Lazada pouches? Where? How much po? Do Lazada provides/sells boxes?

Please reply soonest as the next campaign is coming. I might be getting orders in a few days time. Thanks!

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2 years ago
Discount Vouchers

Hi, new seller here. I want to apply a 70% off discount for my products. But the maximum allowed is only 50% off. Please help.

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2 years ago
Order rejecting - COD

Hello po, I receive po from buyer, requesting to cancel her order. But communicated via Chat, ang problem, naka ship no po yung item - COD. I have already advised her na ang pag cancel po ng order is to execute from her side.

Pwede ko ba i-advise sa seller kung she's really decided to cancel it, to just reject the item pag dating? at magiging negative feedback ba sa store yung ganitong cases (buyer rejecting items)?

Thank you!

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2 years ago
How can i gain more traffic?

How can i gain more traffic? Without paying adds. Is there any option po to gain more costumer?

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2 years ago
Drop Off Related Problem

Hi, I am a new seller here in Lazada. I want to ask is there a Lazada drop off point at Shell, Fairview Regalado ?

Because I try to use the Lazada Drop-off Station Map Locator, but when I went to the venue, it is either close, not responding or does not exist anymore.

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Buyer Review Legitimacy

Good day!

Paano po magpa-check ng legitimacy ng buyer ratings?

Gusto ko po kasi sana i-check kung legit yung rating para maiwasan ang misinformed reviews.

Salamat!

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2 years ago
error when updating products

ayaw mag update or ayaw din maka encode ng new products

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Transitioning from LISA to live agent

Hello, fellow sellers! From my understanding I can use the LISA tool while having a live agent. How do I ensure na smooth ang transition between LISA and the live agent especially if nagtransition na ang questions ni seller that is no longer part of my set FAQ cards?

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2 years ago
LISA vs Live Agent - Which option is better?

Still isn't sure if I should avail the LISA tool or to hire a live agent instead. What are the advantages using the LISA tool na di ko makukuha with a live agent? Or will it also be advantageous to get both?

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2 years ago
Yun po bang 2.2 free shipping festival ay charge laht ng shipping sa sellers?

Yun po bang 2.2 free shipping festival ay charge laht ng shipping sa sellers?

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2 years ago
Wrong Weight Adjustment Deduction

Hello sellers dito sa community!

Can someone help me. I just noticed ang laki ng deduction. Not sure if this is a glitch?

May be an image of text that says "Order Number: 0 Item ID: ID:0 0 -359.00 Wrong Weight Adjustment -359.00 Transact on 24 Jan 2022 No more data"
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2 years ago
I think I might need to reprice my items

Hello mga ka-sellers. Aside from the 1% commission fee implemented last Jan 20, what other fees should I take note of? Hope you can help para I can check how much recalibration I would need to do on my pricing.